Contact Center

I have a couple of Outbound campaigns (transfer to IVR) and we're running ICM 7.5 with CVP 7.In my ICM script using a Set node Im doing this:but in my cvp scripts I'm not getting the number (ani) but I have the number every where else i.e. t_Terminat...

Hi, I am trying to configure ICM script for "translation routing". Can you tell me steps to be followed for this? Or can you guide me to the manual where this is explained? Thanks

I am having a setup where i am using Network VRU script M,Media.wav . i am using it with Run external script object in ICM.problem here is that my Media file play only for a single time. i want to repeat this annoucement which is not happening ?Call ...

Hi,I have a script that is checking the agent state, if the agent state is ready the script will parse an XML document and it will take the phone number of a contact, after that I use a place call step to call that phone number, I play a prompt for t...

Dear allI star installing my CRS Server , but the CRS Eng and Administration are always downIt I restar , its came back to dows after few minutesCan some one help with thid issues ?Brgds

Real quick question but just want to verify before I waste time scripting some stuff....I'm new to CVP and had a 3rd party do the install so I'm in catching up mode.I want to use a sub folder inside our media library application folder. So path is so...

HiI want to develop application either with Call Studio or micro apps to do recording such as announcement in .wav format to update the script prompts.Any idea if I could achieve that with CVP , I dont has ASR/TTS platform.CheersShahid

I create a script which calls another script via subflow. The subflow script opens an xml doc, doing some checks and then return back to main script a boolean value.What I want to do, is to pass to the subflow script a different filename each time. I...

Hi,I'm looking to change the DNIS length in CVP from 4 digits to 9 (or 10) digits.  Here is some detail about the environment...CVP 7.0.2ICM 7.5.8VRU type 10Here is the scenario...We have a 'traditional' call center setup.  800 service from the carri...

Hi,I'd like to know if is possible when i have agents ready but they don't answer call afters some  seconds the call for example is transfered to voice  mail?I know how to do that when a call is in queue but i don't know when call is ringing on agent...

I upgraded to Presence 8 today and realized I lost all of my CAD contacts.  We previously, successfully integrated UCCX Cad Agents with our Presence 7 environment.  Now that we are at 8, in the Desktop Admin, under Presence Integration, there is a dr...