Secure LDAP Issue with Finesse

[GadgetFood]

So I recently configured Secure LDAP for a cluster. I am running into a issue where finesse users are unable to logon and get invalid logon or password incorrect. When I go back to call manager for LDAP Authentication and turn SSL off and change port back to 389 they are able to logon. 

I configured Secure LDAP on another cluster the same.

Here is the only difference for this cluster it is using IP instead of hostname and I am thinking it needs the full FQDN of the DC. I know DNS is good as well as I tested that. 

Wanted to know if there is anything else I should check or if its believe that I just need to change the DC from IP to hostname. 

Also using IMP as well.

CUCM:10.5.2.12900-14

[Jonas Fraga]

Hello @GadgetFood 

Yes, as soon Secure LDAP uses TLS and certificate to validation it requires connection through FQDN.

From CUCM you will need DC certificate installed as Tomcat trust and maybe you need to install tomcat certificate on DC.

UCCX should authenticate on LDAP using CUCM from AXL interface, so UCCX itself does not require certificate from DC, but I've not tested this to make sure so maybe it would be required.

Hoping that's will be helpful.