I have a customer that wants to do an HTTP Post to a web server with the Caller ID of the calling number. The Web Post needs to include the IP Address of the agent's PC so that the web server knows where to display the caller's information. This agent is currently using CAD but will be migrating to Finesse within the next few months.
Configuring Cloud Connected PSTN (CCP) – Easy as 1-2-3!
STEP 1: PREPARE
Before you can configure your CCP in Control Hub, you must procure PSTN services from an authorized Webex Calling CCP Partn...
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This topic is a chance to discuss more about how to read Cisco Unified Communications trace files. In this session, Cisco D...