Silent between messages on CVP

[aubert ciavaldini]

Hi All,
 
I have 8 CVPs (CVP1, CVP2, ..., CVP8) but I have a problem with CVP7.
When the call is distributed to CVP7, the messages is played with later example i.e the Welcome message is played with 17 seconds of later and 10 seconds between messages (Welcome, options choice, queue, etc...).
No problem on another CVPs, the call is distributed and the messages are played correctly without later (welcome, ptions choice, queue, etc...), I verifyed all CVPs Configuration but they are all identical (CVP OPS) thanks a lot for your help

thanks a lot for your help.

BR

Aubert

[geoff]

This is very unusual. Is there some delay between the PIM and CVP7, or between CVP7 and the gateway? The gateway renders the VXML and fetches the media so if you are having a situation like that you need to compare time stamps in trace files.

The first port of call would be to do a graceful shutdown of the CVP7 Call Server using Ops Console, and when all calls are off it, reboot the server.

Regards,
Geoff

[aubert ciavaldini]

Hi Geoff,

I rebooted the CVP7 server but same poblem.

Can you tell me where I can to find logs on CVP?

Thanks a lot for your help.

BR

Aubert