Contact Center

Hi, I have a problem with undesrtanding this log - about error (may i please someone to explain it ?) at com.cisco.ccbu.infra.threads.ThreadPoolThread.run(ThreadPoolThread.java:164)][product_name=CUIC][subsystem_exception_info=][tid=pool-1-thread-77...

Hi guys, You'll probably think it is a joke, but it is real and I also tested it. It looks like the CPA has an issue when a person, male, with Russian accent is answering the dialer call, the CPA is detecting him as a voice mail and disconnects the c...

Hello Experts ! I am planning to upgrade production HCS CC (12k model) setup from 10.5 to 11.5. Current hardware UCS and CUBE are compatible with 11.5 release. What will be suitable approach for the upgrade ? In Place Upgrade or Tech Refresh of core...

Please help, I want to make Emergency Call, I already made the script, but I have problem. I have 2 menu and on every menu there are 3 submenu, 1 Submenu can call to same number (ex. 031-222xxxxx call to 031-222yyyyy note:x & y is number), but when I...

Hi, I have used https://colinzhong.blogspot.com.au/2014/04/thanks-to-drvoip-s-amazing-video-no-tts.html to generate an XML file as outlined below, which has been great and can read back from no issues. I'm wanting to create a dial in update applica...

Hi, I have found in logs: Jul 22 10:00:11 ZANICMCUIC01 daemon 5 ntpd[11182]: frequency error XXX PPM exceeds tolerance 500 PPM the event is rised every minute. Any idea how to prevent this situation and is that situation has any impact for system ?

Hi all, I have jobs to create CCX Script, here is short story about script that I'm going to create, after prompt start there is 2 menu (press 1 & 2) then after I press 1/2, there is the other menu to press 1,2, and 3, which is directly call to exte...

Hi, I'm receiveing a date on a string with the format "mm/dd/yyyy" and need to convert into a date so that it could be prompted with a Generated Prompt type date. If i set directly the date will not be correct. Whats the best way to convert the st...

Hi All, Good Day. I would like to ask if the chat feature  of CAD (Agent to Agent/between Agents) and Team Message is also available in Finesse Desktop? Am I correct that finesse don't have these features? Does Cisco have a document for this so that...

I migrated a customer from CTI OS to Finesse.  They noticed some fields they use missing from Finesse Supervisor interface that they had in the CTI OS interface. Please see the attached jpg of the CTI OS interface. In the CTI OS interface the custome...