This Days i am studying UCCE as I Moved to New Company which is Contact Center Provider. and i was surprised when i knew that UCCE as Product is Based on Windows but after some time thinking about that , i remembered that CUCM and UCCX was Based on w...
Is there a way to allow agents to enter wrap up information as text to the calls? Our Service Delivery manager wants his agents to enter the incident/request reference number to each call.I know this can't be done through wrap-up codes but has anyone...
Hi, Aw Server - We have upgraded Java from 121 to 161 version and Apache Tomcat from 7.0.68 to 7.0.82, post to which we were not able to bring the Tomcat Services Up. We even roll back the version change, still same issue. Has any once faced this...
Hi Everyone I wanted to know is there a command that I can run from the CLI to see how many current agents I have logged into Finesse and I running UCCX 10.6.1, thanks in advance and I look forward to your reply. Eric
Dears, We have a PCCE system version 11.5 I would appreciate if someone can share the best practices to monitor the PCCE system, (SNMP, ..) Thank you in advance. Lara
Recently upgraded form UCCX 8 to 11.5. Since then we have had a problem with a script that uses the User Authenticate step.The step looks like this:AdminUSER, Type = User, Value = nullstAdminUser, Type = String, Value = "ccxadmin"stEnteredPIN, Type =...
Dear All, I am getting the below error on Logger -A CLGR logs. Sync is happening on both the Logger and synchronize the data from B to A and restarted both the Logger service but still clgr process keep on getting restarted on Logger A . Dum...
Since we can't get a breakdown of the traffic analysis by team is there a way to do it manually? Perhaps, Total inbound calls minus calls transferred in and add abandoned or aborted calls? Does it take total inbound calls or just inbound ACD calls?
Hi,The UCCX server shows wrong time which affects the scripts.Time zone is configured right,the ntp referenced is used by all devices in the network and is working fine.Tried to point it to cucm ip address but also the time is wrong .Any idea ?Thanks...
Hi Im trying to delete a script I no longer require I initially tried it via script explorer which then showed me that script is referenced in a" call type or go to script." I looked in properties in script explorer and saw in references objects r...
Hi So I have a setup of CCX 11.0 and CUCM 11.0. Internal calls work fine, so if I dial the CTI Route point internally from a phone connected to CUCM, it hits the script, plays a prompt and then transfers the caller to the CSQ where a logged in an...
Hi everyone. I have problem. Please help me! I use UCCX 11.5, version system is JRE 1.7u101. I can'n find jdk 1.7u101. My computer run JRE 1.7u79. I complie jar file and upload to uccx administrator and execute strep by step. 1. upload jar file in to...
All, I am trying to create a CCX/CCE script to do a few DB look ups and DB writes to CUCM. Is this possible? If so, how do you add CUCM as external data base to CCX or CVP?
by any chance does anyone know the variable to use to put the answering extension in the URL? i have all the custom variables working, just can't seem to find this one. Thanks in Advance.
Hello, I have a request from client that need bypass the 2 minutes wrap up time if only one agent login for the queue, and this only login agent will take call even this agent in wrap up time. Any clue will be great appreciate. Thanks, Richar...
