09-30-2011 01:59 PM - edited 03-14-2019 08:38 AM
Can 2 supervisors monitor 2 agents at the same time? Any limitations on this?
10-06-2011 07:49 AM
No. One supervisor can only monitor 1 agent at a time. Also, you cannot have 2 supervisors monitor the same agent at the same time.
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