skills based routing versus resource based routing

[ssternthal]

Anyone know of a document that shows the pros and cons for the skills based routing and resource based routing? 

[balaji.bandi]

I was just doing some time back Voice related services for Call center - i have information as below  this may help you, quite old (not active on voice side now myself - other than just help my collegues)

every side of the coin has Pros and Cons, we need to look what business want and choose more of Pros side.

http://josonone.blogspot.com/2012/05/uccx-resource-groups-or-skills.html