I have a UCCX 12.5 server with desktop chat enabled. We have users and presence working. I would like users to be able to call contacts they find in the desktop chat, is that possible. We can add contacts to the phone book but I would like the users ...
Can you integrate On-Prem UCCX to Salesforce Lightning? Or is this for Contact Center CJP Cloud only?
Hi Cisco Team, Due to covid, we allow users to take calls through Jabber from home and access finesse through RDP Citrix xen app.Uccx version : 11.6Citrix xen app : 6.0As per cisco compatibility guide, uccx 11.6 is compatible with Citrix xen app from...
Hi All we have the plan to deploy PCCE 12.5 and the question is how many maximum gadgets can we add to iframe on finesse??anyone has experienced what impact if we can use the gadget on iframe finesse more than 8 or 10?? because we read on the documen...
Cisco UCCE 11.6 Mobile Agent Recording with Verint not working:We have finesse agent login via cell as Nailed connection, Verint integrated with CUCm11.5. LCP & RCP connecting via Oracle SBC , also using seperate MTP gateway. On verint we see calls b...
Hi All, We are planning to upgrade our CUCM version from 10.5 to 12.x. Once its done we need to install the 12.x version JTAPI GW in our CUCM PG. So i like to know how to install/ configure and validate JTAPI GW in our CUCM PG. So please let me know ...
What's the best way to have a user's browser window pop when they receive a call so they can see the queue? The queue comes across in their view, but if it's minimized while they're working on other things they can't see it. I'm running CCX version...
Hello! I have trouble with mapping tag from voice recognition result to CCX variable. Generic Recognition is succesful and in next step Get Recognition Interpretation I try to map tag data from Slots to CCX Variable. My test grammar: <?xml versi...
Hello I have some problems with create any user and login in Cisco Supervisor Desktop (CSD) Are there some tips for this issue? Thanks
We are planning (Linux to Linux Upgrade 11.5.1 to 11.6.2) uccx upgrade guide didnt mention anything about licensesIt just mentions ""Obtain the license file. See Unified CCX Licenses"" under the pre upgrade tasks in below doc https://www.cisco.com/c/...
Any one had worked on outgoing campaign in uccx we want to know the cause code in uccx if any customer not pick the call,call disconnect etc etc
Hi EveryoneI recently had to add in options into a script and the options are 1-4 and when users call and push the options they should get transferred to a specific queue. So I loaded the script and called the trigger and the wav file that I loaded i...
Hello Team I am trying to figure out the options to deploy Cisco VVB (Virtualized Voice Browser) in a cloud environment. Idea is to have the CSR (Virtual CUBE) and VVB on cloud to route the calls towards UCCE 11.6(on prem) set up. Is Collaboration ...
Hi. I have a requirement where the phonebook entries in Finesse need to be dynamic values per call for each agent. As an example, we may have a static transfer-number to a destination but then we will have to append a string like ,,,12345 for automat...
Good morning,I have a question in regards to the html code handed off to the web developers. When testing the code from the UCCX, a statement was inserted to enable the link to start a chat in testing. When the code was sent over, it came back as tha...
