Hi all, I have a requirement to validate functional operation between customer application and the Finesse API for v11.6 and v12.5. Are these PCCE/Finesse versions on the sandbox roadmap? If not, would it be possible to provide the software to upgrad...
Good Day, As Im sure many of you have encountered, we have recently had to move much of our staff to home-based. To do that we are relying primarily on Jabber 12.5 softphones. I have a few of scenarios I am trying to clarify in regard to functionalit...
Can anyone explain how it is possible for an agent to have more calls handled than presented? This is showing up in the real time reports via the supervisor desktop?I suspect that when an agent makes an outbound call that this gets pegged as a call h...
UCCE 11.6 Finesse 11.6.1.10000-30 In the past 2 days we have had issues with users going into Not Ready - Call overlay. this has happened a couple times a day for no apparent reason. It will happen to a group of users, and then they recover. Whe...
HI, Please help to solve this problem. I use PCCE 11.6 lab only with : Rogger, AWDB, CVP OAMP, Finesse, CUIC, VVB, Voice Gateway. I can user outbound option with mode AgentBase, but when use mode IVR. After the customer answer the call, it is disconn...
Planning for certification of UCCE (500-440).Anyone help..Which dumps to refer & how authentic it is?
Hi folks,Am trying to achieve the error code using the ICM scripting. Issue is calls are de-queued naturally or either by system. Am trying to figure out how, If I place before Queue to SG node, using Set Variable - call micro-app error.code and stor...
I had an agent get an error while entering a wrap up code. From the Screen Shot I can see the agent was in READY state. I did not think this was possible and that the Warp Up codes were only available while the agent was in WRAP UP or TALKING state. ...
Hello Everyone,Looking for a SQL query which lists the prompts (Wav files) with associated scripts in UCCX 11.6. Regards, MK
Hi, I have a question with UCCXI would like to create a script in which a prompt is played and a test is performed at the same time.I know it's possible by putting the call on hold but I have a lot of different music. And I can't dedicated CTI ports ...
In My UCCX Lab , and I am trying to Configure SSO UCCX : 12.5 &Windows Server 2012 (AD+ DNS + CA + ADFS) all in one BoxI followed steps mentioned in bellow Link Configure the Identity Provider for Cisco Identity Service to enable SSOwhen i am trying ...
Hello,I'm running UCCX Premium 7.x. I am trying to call a stored procedure from a DB Read step in a CCX script. The stored procedure takes a few variables and inserts a row into a table. From the SQL Query Analyzer, I can run a simple, "EXECUTE my...
Hello Experts,I have a user who is the supervisor in two different UCCX clusters.He is able to see the Voice CSQ Agent Detail Report when selecting Queue Data tab in one cluster but unable to see the same in the other cluster. Please see the attached...
I have a new install of ECE 11.5 in my lab. I was able to get everything installed, but now when I attempt to log into the web page (http://localhost/system/web/view/platform/common/login/root.jsp?partitionid=1) I get the pop-up asking for the userna...
Hi, I enabled state tracing for a few agents in PCCE 11.5 sandbox and it seemed like it was successful. However, when I try to make/receive any calls by those agents, I don't see any entry in the Agent_State_Trace table and I really want to examine t...
