Hello, we are using a 3rd party dashboard to display call center stats for use by management. One of the dashboards is to show and track abandoned calls. This information is being pulled from the contactcalldetail table of the UCCX database so that...
Forum Posts
Hi.I need to transform {CallData.ANI} to strip last digits (ex. keep first 6 digits) and store it in application data.Is it possible to do it in any standard element or it is need to create a custom class (or do it in ICM)?
Hi, we implemented CCX v11.6 and CCX 12.0. 2 systems are running well for different group of company. but then there is question about CUIC. scenario: agent dial out manually, and result "Call cannot be completed..."above scenario brings different ...
i have a script where after working hours the caller either enter the ext "three numbers" or if he enters 3, he goes to a queue , the problem when the caller enters 3 he keeps getting "are you there" twice then the flow goes back to the starting poi...
Hi All, I am new for Cisco VVB and some of the CA certificates (tomcat & tomcat-trust) are going to expire shortly in our VVB. So we know how to regenerate the certificate and upload it. What we need to know is, what are the services needs to be rest...
Resolved! how to open ccx 12 Report Scheduler?
im checking the uccx 12 scheduler documentation but can't seem to figure out where to find it from the uccx 12 admin gui page? please how can i open it as shown in the link below https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/conta...
Dear Team, We have upgraded UCCX from 11.6 to 12.5. Post upgrade, unable to login OS admin for both Primary and Secondary Servers (Both CLI and GUI) using the same credential, but we are able to login uccx Administration page successfully. Is it a B...
Hi All I want to used CA sign for SPOG on the PCCE 12.5 follow the instruction in the documenthttps://www.cisco.com/c/en/us/support/docs/contact-center/packaged-contact-center-enterprise/215664-implement-ca-signed-certificates-in-a-cc.html#anc42 afte...
Hi All, I don't know if any of you have found the answer to this but I am unable to find an answer to this and is really causing troubles. We implemented CCP with UCCX for chat services however when the user clicks anywhere in the webpage to continue...
I have forgot the login credentials for the uccx web administration, however i have the os administration credentials. How to retrieve the login credentialsThanks,Sreeman
Resolved! Disconnect cause from CUIC Reports
Hello All, Good day to you, Quick question: is there any way i can see who(calling or called party) disconnected the call from any of the reports in CUIC? Regards,Masood
Resolved! CUIC Guage View
Hello, Is there any way to get rid of the decimal points in the numeric/guage view? For example, we want to show a numeric representation of how many calls are sitting in queue. It makes no sense to have a decimal point because there will never be 5....
Looking for a sample UCCX Script that offers a Welcome, Please Hold, and then prompts to go to voicemail if caller does not want to stay in the queue.
I created a UCCX script with call types. I get the report of every call and the option selected.Is there a way to get the report on how many times customers have selected a specific option in a day instead of showing each call?
We have a new installation of UCCX and are using the co-resident CUIC. We are not using the Cloud Connect. My understanding is that it requires a license. Since we are not using it, I want to disable the Analyzer button from the portal to prevent use...
