cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1595
Views
0
Helpful
2
Replies

SMS gateway integration with UCCX 7.0

Moh.Fahmy_2
Beginner
Beginner

I have a question, can we perform SMS gateway integration with Cisco Unified Contact Center Express 7.0 premuim license?

2 Replies 2

Soman Nair
Beginner
Beginner

Hi,

With UCCX Premium seat license, you can integrate SMS Gateway with optional, yet additional workflow implementation.

Regards,

Soman Nair.

(Pls rate if this post was helpful)

Just to enhance Somar's response a bit: The CCX Premium licnese activates an SMTP subsystem in CCX. This allows you to send emails from within a script. As long as the SMS gateway can accept SMTP you should be able to make it work.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: