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Beginner

SMS gateway integration with UCCX 7.0

I have a question, can we perform SMS gateway integration with Cisco Unified Contact Center Express 7.0 premuim license?

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Beginner

Re: SMS gateway integration with UCCX 7.0

Hi,

With UCCX Premium seat license, you can integrate SMS Gateway with optional, yet additional workflow implementation.

Regards,

Soman Nair.

(Pls rate if this post was helpful)

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Re: SMS gateway integration with UCCX 7.0

Just to enhance Somar's response a bit: The CCX Premium licnese activates an SMTP subsystem in CCX. This allows you to send emails from within a script. As long as the SMS gateway can accept SMTP you should be able to make it work.

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