03-02-2011 03:34 AM - edited 03-14-2019 07:30 AM
I have a question, can we perform SMS gateway integration with Cisco Unified Contact Center Express 7.0 premuim license?
03-02-2011 10:17 AM
Hi,
With UCCX Premium seat license, you can integrate SMS Gateway with optional, yet additional workflow implementation.
Regards,
Soman Nair.
(Pls rate if this post was helpful)
03-02-2011 10:47 AM
Just to enhance Somar's response a bit: The CCX Premium licnese activates an SMTP subsystem in CCX. This allows you to send emails from within a script. As long as the SMS gateway can accept SMTP you should be able to make it work.
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