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Socialminer - Chat notification

Hello,

 

I have just went live with our new chat feature from Socialminer.  We are at 11.6 using finesse desktop.  The new incoming chat dings quietly and a toaster window appears for 5 seconds.  My staff are struggling real bad to notice they have a new chat, and chats are going abandoned on us.

How can I either make the notification toaster stay on top until dismissed or a more audible sound that is consistent like a ring tone or something.  Basically I want to make it quite obvious to them they have an incoming chat.

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