Hi folks, Am trying to work out to show which customers (ANI) are in queue (calls in queue). Can we prioritize the call if it is in queue? regards, Ritesh Desai
Forum Posts
Resolved! Terminate email contact ?
In a script I have a send email step. Suppose for some reason this fails so we end up in the unsuccessful branch. Are you supposed to or should you terminate the email contact?
Hi All, Can anyone share the exact PRI configuration
Resolved! CVP 11.5: eval license not activated ?
I had to rebuild CVP 11.5 and when I go to the diag page I see this for licenses: Licensed PortManager: NALicensed For Reporting: false It is showing no license. There should be an evaluation license. I had this issue before and resolved it by rebo...
Hi , Currently, we are trying to implement Agent Stats for UCCX. Finesse API does not support Queue stastics for UCCX. After few research in Forums, I have found UCCX real-time feed that provides the AgentCSQ stats and Team Stats these two apis are s...
Hello team, I'm interested in trying to playback UCCX repository prompts from a page generated by a Send Http Response. It's possible to list the prompts that are on the system using http://<server>/adminapi/ prompt/en_US/<etc>. Just not sure how...
Resolved! UCCX help with reporting in uccx
Hello All, we running UCCX 10.6 in our environment and just wondering if there's an option in uccx reporting that can genrate a report on based inquiry that how many calls go to hold Queue? Thanks for all the input Sukhdeep
Hi All, We have UCCX 11.0 and CUCM 10.5 and we are setting up the preview campaign. While testing the campaign, dialer dials the contacts successfully and the agent could preview each call and when agent accepts the call , it is reaching out the ...
Is there anything anyone knows about that could accomplish this? Our agents are used to toggle their state with a button on their current phones.
Hi, I'm new using REST/JSON in UCCX, My question is about parsing the REST response to a local UCCX variable This is the response for the REST POST TEXT[{\"response\":{\"pdTotalAmount\":"13705.12"}}] Then I'm using the GetJSON Document Data wit...
Resolved! CVP 8.5 Muliple Codecs support
Hello,I have a scenario where i might need to use G.711 and G.729 on the same CVP, is it possible.In details : i have two CVP servers and two CUBE's, each CUBE is in a separate location (NO CUPS), if the call comes to CUBE1 , there is two dial-peers ...
Hi All, Dialer is running properly with more than 1000 numbers. But there are problems for few numbers. While importing the records in import table, some numbers are adding 1080 in all sm_gmt_phone0<X> columns. And those numbers are not dialed...
Hi, We observed below error on Finesse Agents got error while moving from wrapup to Ready. This is happening intermittently. Can anyone help me to resolve this. Regards, Bharath M
Resolved! UCCX 11.X Comfort Message
Hey all, If someone could shed some light on this I would really appreciate it. I am building a simple script for our HelpDesk and while in Queue they should hear hold music which is already setup. However, every thirty seconds a comfort message sh...
I need to setup a simple ivr-pres 1 for z, press 2 for the, if you know the persons extension enter it now. The set up will be for several offices, we are moving the pabx to cucm, the issue we also have is that the Old pabx extensions could be 2,3,...
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