Hello everyone, I have a cluster of base servers and a cluster of recording servers. My recording server generates the media files and i can see them in the temp directory and also via the GUI. However, when i try to play the file there is no sou...
Forum Posts
On CCX, I can create chart report. But on PCCE I can create chart. Follow document of https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_5_1/User/Guide/UCCE_BK_U7CCCCF7_00_ucce-reporting...
Resolved! UCCX Scripting
Looking for someone with UCCX Scripting knowledge. I have a small script im trying to create. Call comes in welcome prompt, menu with two options. One input goes to two skills and the other input goes to another one. Need to queue if no agent is ...
Resolved! CUIC Data Souce of SQL Server 2016
We are upgrading to CCE 11.6 and the SQL Server will be 2014 SP2, however I have a server with SQL 2016 that I run other reporting from. Can CUIC use SQL Server 2016 as a valid data source?
Hello Folks, I need a help in scripting. My clients want this way Step 1 - Customer enters and ID. Then we have to match with the DB Step 2 - if the above ID matches, then script prompt to enter the account # Step 3 - Combine both ID and Accoun...
Currently running UCCX 11.6.1. We previously had a call back script running back in 2014 but the script that utilized the feature has been drastically changed. The callback script work as far as prompting for callback or VM but no callback is deliver...
I am looking for clarification on the SKU's required to migrated agents from Standard to Enhanced licensing. This this top level SKU (CCX-10-UPG-K9) contains CCX10-10U-S-E-S1 which is by defintition what I am looking for - CCX 10.0 UPGRADE - 10.0 to...
HI, I have contact center working with scripts. I want to play an IVR prompt if customer call after 10 pm, what function should i use? Please help!
Hi, if you have multiple agents sharing phones dues to rotating shift: a) Is UCCX licensed per individual agent OR on simultaneous/concurrent logins ? b) Do agents usually login to PC and then EM into phone and then login to Finesse??? Is there a...
We are new to Finesse on UCCX version is 10.6. When our agents miss a call their status goes to simply "Not Ready" We would like it to display the reason code (32763) description: "Ring No Answer". I found documentation on CCE version 11.6 (https://w...
Hello. Have any of you bright people, upgraded a CUSP 8.5.x -> 9.1.x in an UCCE/CVP environment, and would like to share the upgrade steps, you've used, license migration, any pitfalls etc. I found the migration info in the release notes for CUSP ...
Hi All, I hope to someone get me a solution for this situation. I've a report in CUIC Premium 11.5, and I tried to pass a variable to the XML permalink, but I have this error. The URL is https://XXX.XXX.XXX.XXX:8444/cuicui/permalink/?viewId=345C...
Resolved! Finesse Gadget makeRequest on HTTPS
Greetings,I have an issue with makeing REST request with the gadgets.io.makeRequest() in finesse version 10.5(1).My gadget based on the Sample WebService gadget, the tomcat webserver is running with https protocol and I add the tomcat's certificate t...
Does anyone know how to run a report from CUIC (UCCX 11.6 Premium) that will display the number of agents per time interval that were in the ready state for a particular CSQ? Similar to the Live Queue Data reports but I need historical data. Than...
Hi I am trying to establish a Microsoft SQL Server OLE Db connection to our Contact Centre Informix Db I can create a local ODBC connection on my PC without any issues. However, when I try to create an OLEDB connection on our SQL Server I get many ...
