I have a question on the above,normally I place a CT just before my queue step then if the call is not answered it then queue treatment
The queueing treantent may be keep holding or voice mail to release call or other things, what I tend to do i...
HI,
We have a custom integration (not Cisco Agent Desktop) that is connecting to the CTI server using the CTI Server Message Protocol in order to listen for agent state events. We had an issue whereby there were 3 PIMs configured on this environme...
I'm looking to use refer transfer. At the moment we route calls from CUCM to CVP, we have a label in a script which is an internal CUCM hunt pilot. The installers set up a default dnp in CVP which includes 60 sec RONA timer - I'm looking to change ...
want to validate my understanding on CAPF service and also require some additional knowledge.
I am getting CAPF and CallManager-trust certificate expiry alert, CAPF.pem is still valid, but CAPF-59xxxx and CAPF-0abxxxx going to expire in a week, Ca...
All,
In Detailed Call by Call CCDR reports, talktime column showing as "0" for outside hours calls for a particular region. Calls are routing to other location during off hours.
For Ex. Location A reports showing CCDR talk time values as "0" for...
Hi
I have a requirement in the existing UCCX Script where I need to find out how long the call is waiting in the script.
The call flow is like:
1. Incoming call > UCCX Script
2. Here I have configured time variable "tCallEntertime"
3. When caller ...
For UCCE 8.X can anyone share info on how exactly a transfer happens using dynamic label. We are transferring out to 800 no and somehow the calls sent out are not matching what is being received at the other end.
Hello ,
My Customer is running on UCCE version 9.0 and wants to upgrade the UCCE to version 11.6 and migrate to new hardware , I'm wondering if any can help in how the processure must be exzatlty to do this , there is a lot of documents on internet ...
Working on a script to collect customer data and send it to a URL. I am able to conduct the HTTP post to send the URL via create document. But i have a couple of questions:
1. When i send the HTTP Post, would i get a response back if i use a create...
I have a script in UCCE which is assigned to individual DN's all sharing the same CTI RP
The requirement is for DN xxxx to be forwarded to CTI RP 5555, the script needs to capture the the original number xxxx, play the same single prompt but then ...
Hi,UCCX 8.5.1.11001-22I am trying to create a script that will route calls to a specific number after-hours. The only catch is the number changes every week and rotates among 4 or 5 people. I have seen several scripts and xml documents up that give...
Ive been getting back in UCCX lately and need a brain refresher. I have UCCX Application already stood up and working currently. However, I uploaded a new license file to increase my premium seats and available IVR Ports.
My question is, I want...
I'm trying to understand how using a sip refer transfer in a label node changes the call routing. From what I understand, placing an "rf" in front of the DID or TFN I am trying to send the call to, sends the call to my defined sip server group, in m...
We are running UCCE 10.0 and have CUCM 10.5. We are setup with CTIOS for the time being. During our install, silent monitoring was not needed and therefore not configured and setup for us.
I have a request now to get Remote Supervisor setup and hav...
Hello guys,I've got a problem at a customer side and hope to solve it with your help. The customer wants to get the original called number displayed in the CAD after a call transfer (warm and cold).Following scenario:1.Employee gets a call from the c...
