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Hi , Currently, we are trying to implement Agent Stats for UCCX. Finesse API does not support Queue stastics for UCCX. After few research in Forums, I have found UCCX real-time feed that provides the AgentCSQ stats and Team Stats these two apis are s...

Hello All,    we running UCCX 10.6 in our environment and just wondering if there's an option in uccx reporting that can genrate a report on based inquiry that how many calls go to hold Queue?   Thanks for all the input   Sukhdeep  

sukhigrwl by Beginner
  • 6 replies
  • 0 Helpful votes

Hi,   I'm new using REST/JSON in UCCX, My question is about parsing the REST response to a local UCCX variable   This is the response for the REST POST TEXT[{\"response\":{\"pdTotalAmount\":"13705.12"}}]   Then I'm using the GetJSON Document Data wit...

e.silva by Beginner
  • 8 replies
  • 0 Helpful votes

Hi All,   Dialer is running properly with more than 1000 numbers.   But there are problems for few numbers.    While importing the records in import table, some numbers are adding 1080 in all sm_gmt_phone0<X> columns. And those numbers are not dialed...

Hey all,   If someone could shed some light on this I would really appreciate it. I am building a simple script for our HelpDesk and while in Queue they should hear hold music which is already setup. However, every thirty seconds a comfort message sh...

I  need to setup a simple ivr-pres 1 for z, press 2 for the, if you know the persons extension  enter it now. The set up will be for several offices, we are moving the pabx to cucm, the issue we also have is that the Old pabx extensions could be 2,3,...

iptuser55 by Frequent Contributor
  • 5 replies
  • 0 Helpful votes