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Beginner

SocialMiner URL for UCCX

Dear Sir,

I Want to deploy web chat with UCCX 11.0 and SocialMiner 11.0 I done Everything but the notification didn't make during the integration.

I enable cisco web chat widget on cisco finesse administration page and do the steps that showed here https://supportforums.cisco.com/document/12434086/integration-uccx-social-miner-chat and import Certifcates from SocialMiner to UCCX.

and i want to know what url i should set in the socialminer notification management that i show it on my attachment.

Thanks.

2 REPLIES
Cisco Employee

There is no need to configure

There is no need to configure anything on the SM side for CCX Chat notification. That should get created on its own as a part of chat subsystem when you configure the same on UCCX. What is the exact issue you are facing there??

Regards

Deepak

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Beginner

Re: There is no need to configure

Hi, i have the same errors, notifications on red state. and im already import tomcat cert to ccx server. And still the agent cant get notification chat.

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