02-22-2018 09:20 AM - edited 03-14-2019 05:58 PM
I am Trying to Create Menu using ICM Menu Micro app , M following CVP ICM scripting guide
But i am facing an issue , I have 4 options
Press 1
Press 2
Press *
Press #
option 1 and 2 working fine , but when i am trying to press * star or # pound
hear ( your entry is invalid )
i tried to do the same but using GD (Get digit ) Micro app , but unfortunately
i does not accept both as well ,
another issue , i need to use custom messages for ( Invalid entry and timeout )
as i can see , its available to can overwrite it , but not shown how i can use it or where to specify files location
thanks
Solved! Go to Solution.
02-22-2018 09:56 AM
Can you share what you have defined in the 'Configuration param' for that VRU script (Microapp) in the Network VRU Script List.
It should be something like this: 1-2/#/*,Y
02-22-2018 03:20 PM
Yes you can override default system error prompts with CUSTOM ones.
Here is the trick-
1) When defining the Configuration 'param' on that Microapp - make sure last '2' values are Y,Y. So for a Menu like you, it will be 1-2/#/*,Y,5,3,3,Y,Y (Last 2 Y - No Entry message override to yes, Invalid entry message override to yes)
2) now you need to have '2' custom error wav files - their name should be strictly suffixed with Menu prompt file name. If your Menu prompt is 'Test_Menu' then those 2 wav files need to be as below -
Test_Menu_no_entry_error.wav
Test_Menu_invalid_entry_error.wav
3) Place these '2' files on the CVP media files directory (where your menu prompt file is located)
Note - if these '2' wav files are missing - system will not default to system error prompts (it will be just silence in that case) because you have set it to Override.
try it out - should work.
02-22-2018 09:56 AM
Can you share what you have defined in the 'Configuration param' for that VRU script (Microapp) in the Network VRU Script List.
It should be something like this: 1-2/#/*,Y
02-22-2018 12:24 PM
Hi Piyush
thanks for your assistance
this was my configuration param before and it didn't work
my mistake was that i forgot to add (,) after the accepted numbers , when i added it as you said it working fine as shown
, thanks a lot
can you help me how i can modify system error prompts ( for timeout and invalid entry ) and use custom messages
02-22-2018 03:20 PM
Yes you can override default system error prompts with CUSTOM ones.
Here is the trick-
1) When defining the Configuration 'param' on that Microapp - make sure last '2' values are Y,Y. So for a Menu like you, it will be 1-2/#/*,Y,5,3,3,Y,Y (Last 2 Y - No Entry message override to yes, Invalid entry message override to yes)
2) now you need to have '2' custom error wav files - their name should be strictly suffixed with Menu prompt file name. If your Menu prompt is 'Test_Menu' then those 2 wav files need to be as below -
Test_Menu_no_entry_error.wav
Test_Menu_invalid_entry_error.wav
3) Place these '2' files on the CVP media files directory (where your menu prompt file is located)
Note - if these '2' wav files are missing - system will not default to system error prompts (it will be just silence in that case) because you have set it to Override.
try it out - should work.
02-24-2018 09:09 AM
Yes Piyush
it working now ,
i found your tip in CVP Configuration Guide as below
Thanks Bro for your assistance :))
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