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amanda.zarate
Beginner

supervisor can't begin voice control

when i try to begin a voice control apears a dialog box that shows: cisco supervisor desktop can't receive any voice from the agent ip phone.

what could it be?

4 REPLIES 4
amritpatek
Frequent Contributor

Are all the devices involved on the same VLAN? Has this setup ever been able to monitor an agent? Does monitoring work if you use Cisco Agent Desktop?

What system are you referring to? Describe your installation in some detail - version numbers etc. The more you provide, the better the assistance.

Regards,

Geoff

No, this agent particulary is conected across a VPN and is the only one who doesn't can be monitored

Did you get this resolved? We are having this issue with remote users as well when using desktop Monitoring,we are currently spanning,which only allows in house agents to be monitered.Cisco has stated that it may be drivers need to be updated on the NIC card

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