TAPS Engine not available

[mightyking]

Hello All,

Do you guys have any idea why the engine is not available? Please see the attached file.

UCCX (TAPS) version : 7.0(1)

CM version :  7.0(2)

Thanks,

MK

[frzhang]

Re-enable all disabled components in the uccx serviceability tool. Then restart the node manager to see if the engine starts up or not.

[mightyking]

Hi,

Thanks for replying. I worked

MK

[frzhang]

Start -> Programs -> Cisco Unified CCX administration -> Cisco Unified CCX Serviceability Utility. Click on Process Activation tab then go through each one of the processes.

[mightyking]

Everything looks good, the Route Point and all CTI ports are registered but a strang tone is heard when I dial the TAPS trigger. Could you please listen to the attached tone and let me know what I am missing.

Thanks,

MK

[mightyking]

Anybody ideas????