Team Skill Statistics Display

[thoraya_fayez]

Hi!

can anybody help with this phenomenon

the Supervisor desktop went through the following stages

1- after login and choosing a team then the desktop starts displaying data for sometime then suddenly it acts as if the team was not chosen before, as if the software was restarted.

2- it displayed the team skill statistics result as zeros

3- Now there are no statistics at all................

[Goran Selthofer]

Hi,

Is this for Enterprise or Express CAD?

Check connection between CSD and CAD server (check guide for the port utilization).

in example for UCCX 8.5.1, page 10, Cisco Agent/Supervisor Desktop Port Utilization:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/uccx851pug.pdf

Thx,

Goran