the Cisco Unified CallConnector for Microsoft Dynamics CRM

[nkobayashi123]

Good morning and happy new year!

I heard the Cisco Unified CallConnector for Microsoft Dynamics CRM has been discontinued.   I am wondering if there are any products similar to that.  I am looking for a product will work with UCCX 8.5 and up.  When calls come into a call center, the CAD will display the caller's history by his/her calling number.

Any suggestions for what to use for this call center?

Thank you

nana

[Gergely Szabo]

Hi,

could you please check whether that MS Dynamics CRM has got a SOAP API, available over HTTP? If yes, does it have a method that would return the desired values?

If yes, then easy integration is possible, using SOAP.

G.

[nkobayashi123]

Hi Gergely,

Thank you for your Reply.   I am now looking into using salesforce product for this.  As you mentioned, their product use the SOAP API.  I am currently finding out the cost and support details from the company.   

Thank you