Threshold alert for PQ

[m2klein93]

Hello all, I am looking for options or possible ways to set up a alert when a PQ hits a certain number of calls currently in queue. Some kind of alert on finesse or if possible sending out an email would be great. Thank you

[grebac.2ring]

Our 2Ring Dashboards & Wallboards (available on Cisco's price list) can deliver many types of alerts to agents, supervisors, or even to users who are not part of the contact center. You can learn more at 2Ring.com, but the best way is to schedule a demo session since there are many different ways how this requirement could be met:

https://www.2ring.com/products-manager/dashboards-wallboards-uccx-ucce-pcce-hcs/general/

Happy to learn more about your use case and come up with the best solution.

[bill.king1 · Accepted solution]

You can use vendor/third party solutions or you can do this yourself via CUIC thresholds in a report that you use within (or outside) of Finesse. For the email you can do that within CVP with the Email element before (or once) the call is queued.