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David, I hope all is well. We have real-time alerts built in our 2Ring Dashboards & Wallboards (https://www.2ring.com/products/dashboards-wallboards-uccx-ucce-pcce-hcs/features/#alerts-and-notifications) and also in 2Ring Gadgets for Cisco Finesse (h...
Randal, our 2Ring Dashboards & Wallboards (cloud based addon for Webex Contact Center) comes with this feature - you can see the setting in this screenshot - and our alerts can be sent to Webex or to MS Teams:
You can learn more about our offering ...
We would be happy to connect for a demo/Q&A session to discuss these requirements in detail... not sure if you use Calabrio, Eleveo, or some other call recording solution.... https://www.2ring.com/products/gadgets-for-cisco-finesse/features/#calabrio...
I believe that this is a good use case for our 2Ring Dashboards & Wallboards - there you can create layouts showing UCCX and WebexCC data and embed such layout(s) into Finesse and or into WebexCC agent desktop. Happy to schedule a live demo/Q&A sessi...
@Toss Leey - please have a look at 2Ring Dashboards & Wallboards, a very flexible real-time reporting and alerting solution that also offers timeline charts etc. See more at https://www.2Ring.com/DW. There you can request access to our public demo en...