@Toss Leey - please have a look at 2Ring Dashboards & Wallboards, a very flexible real-time reporting and alerting solution that also offers timeline charts etc. See more at https://www.2Ring.com/DW. There you can request access to our public demo en...
2Ring Gadgets for Cisco Finesse offers an interaction history gadget that's available inside of Cisco Finesse, and it shows this information to supervisors - along with details of each interaction and agent state history. Please see a screenshot belo...
Our customers usually request that we notify the agent that goes RONA first - so we pop a toast alert on top of all the application windows saying that a call was missed and agent needs to go back to READY. So when s/he comes back to her workstations...
2Ring Gadgets for Cisco Finesse comes with a browser extension (for Chrome, Edge, and Firefox) that shows agent his/her state, allows agent to change state + you can also configure our workflow/orchestrator to pop a toast alert about changes in agent...
Our 2Ring Dashboards & Wallboards (available on Cisco's price list) can deliver many types of alerts to agents, supervisors, or even to users who are not part of the contact center. You can learn more at 2Ring.com, but the best way is to schedule a d...