David, I hope all is well. We have real-time alerts built in our 2Ring Dashboards & Wallboards (https://www.2ring.com/products/dashboards-wallboards-uccx-ucce-pcce-hcs/features/#alerts-and-notifications) and also in 2Ring Gadgets for Cisco Finesse (h...

Randal, our 2Ring Dashboards & Wallboards (cloud based addon for Webex Contact Center) comes with this feature - you can see the setting in this screenshot - and our alerts can be sent to Webex or to MS Teams:  You can learn more about our offering ...

We would be happy to connect for a demo/Q&A session to discuss these requirements in detail... not sure if you use Calabrio, Eleveo, or some other call recording solution.... https://www.2ring.com/products/gadgets-for-cisco-finesse/features/#calabrio...

I believe that this is a good use case for our 2Ring Dashboards & Wallboards - there you can create layouts showing UCCX and WebexCC data and embed such layout(s) into Finesse and or into WebexCC agent desktop. Happy to schedule a live demo/Q&A sessi...