We would be happy to connect for a demo/Q&A session to discuss these requirements in detail... not sure if you use Calabrio, Eleveo, or some other call recording solution.... https://www.2ring.com/products/gadgets-for-cisco-finesse/features/#calabrio...

I believe that this is a good use case for our 2Ring Dashboards & Wallboards - there you can create layouts showing UCCX and WebexCC data and embed such layout(s) into Finesse and or into WebexCC agent desktop. Happy to schedule a live demo/Q&A sessi...

2Ring Gadgets for Cisco Finesse offers an interaction history gadget that's available inside of Cisco Finesse, and it shows this information to supervisors - along with details of each interaction and agent state history. Please see a screenshot belo...

Our customers usually request that we notify the agent that goes RONA first - so we pop a toast alert on top of all the application windows saying that a call was missed and agent needs to go back to READY. So when s/he comes back to her workstations...