I believe that this is a good use case for our 2Ring Dashboards & Wallboards - there you can create layouts showing UCCX and WebexCC data and embed such layout(s) into Finesse and or into WebexCC agent desktop. Happy to schedule a live demo/Q&A sessi...

2Ring Gadgets for Cisco Finesse offers an interaction history gadget that's available inside of Cisco Finesse, and it shows this information to supervisors - along with details of each interaction and agent state history. Please see a screenshot belo...

Our customers usually request that we notify the agent that goes RONA first - so we pop a toast alert on top of all the application windows saying that a call was missed and agent needs to go back to READY. So when s/he comes back to her workstations...

2Ring Gadgets for Cisco Finesse comes with a browser extension (for Chrome, Edge, and Firefox) that shows agent his/her state, allows agent to change state + you can also configure our workflow/orchestrator to pop a toast alert about changes in agent...