TO play IVR in 2 language(UCCX)

[muhammad ali]

I need to to play IVR in local  and englsh language and my IVR playing menu prompt in local and englis languge by using set contact info option. After entering into menu option its again play queue prompt only in english language. Can some one guide how can i play queue prompt in local language as well.Attached is screenshot of my script.

[Gergely Szabo]

Hi.

Create a new String variable, name it lang. Set its value to "english" or "swahili" according to the chosen menu option. Use an If step within the queuing section to read the value of this variable. Play a prompt according to the value of the variable.

G.