Contact Center

Hi, My customer has a Cisco UCCX 9.0.2 Call Center and a CUCM 9.1(2) and asks to allow a supervisor to monitor conversation between an agent and a customer without either party knowing that they are being monitoredto talk to agents in a whisper coach...

I am currently running 8.0.2.10000-41 and in the Desktop Administrator --> silent monitoring and recording I'm getting and error "CDAUI2000 An error has occurred. Contact technical support" I was able to fix this in v7 but I do not have access to the...

Hello all, I have 2 CUCM servers and 2 PG. Cisco outbound (ver. 7.5) was installed on the PGA server.Tell me what will happen with the loaded contacts if CUCM2 server is not available?From the logs I found out that the contacts were loaded for the ca...

Hi, I am in the process of going through a new UCCX fresh installation and when I try to run the CAD Client Configuration.msi it is showing the following error:Error opening DB: error = d<110>Anyone seen this one before?ThanksCarl                  

Normally an agent can control his/her status Ready / Not Ready in finesse by the drop down selection. Now I want set up a CTI device which is a camera to detect whether the agent is on his/her sit. If the agent is on sit, the state will automatically...

Hi ,I am following the java code example at (https://supportforums.cisco.com/document/97736/uccx-8x-really-simple-soap-client-no-custom-jar), but I have some problem, first part (create xml document) adds strange symbols to it, How can I solve that?C...

Is it possible to reduce the size of the standard gadgets in UCCX Finesse agent desktop? I've tried setting a gagdetWidth attribute, but that didn't work. Thanks, GTG

I have a Java Class (Compiled with JDK6_u12) that works with UCCX 9.0.2, after upgrade it don´t work with UCCX 10.5I get the error message: "Failed to access the WSDL at: https://www.brightnavigator.se/brightservice/brightservice.asmx?WSDL. It failed...

Hi,I am trying to configure Active Directory in Quality Management.But i am getting an error "Domain Connection could not be validated".I tried many ways, still the same error.Anybody please help

I installed EIM in my lab and hitting a strange issue. "Your login information could not be authenticated when I try to login into /system and I'm certain of the password I used in the setupI reset to PA and SA passwords using http://docwiki.cisco.co...

Hi,I am trying to create an UCCX script which sends an email to the caller. Also i want to interact with my database using the http service. i don`t want to directly interact with my DB , i am using a web service which will interact and return the va...

Hello all,I recently installed UCCX9.0 and used CUIC. I've a problem with a CUIC report wich seem corrupted : Contact service Queue Activity.When we try to tun this report we get this error : "There are currently no parameters configured for this rep...

I have built a new phone book in the work flow node in work flow administrator and wish to have the agents manage it. When agents launch the phone book the Edit button is grayed out. How do I grant the agents permission to edit their phone book?UCCE ...

Good Afternoon, I am completely new to UCCX 9 and Crystal reports, so double newbie. I have been attempting to create customs reports that will not be run by the Historical Reports. I've used the Historical Reporting Admin and Dev Guide along with th...

UCCX script question: If there are calls queued, and the script is replaced with an edited script, will the original script maintain the queued calls, or what happens with them?