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Hi ,we have a UCCX version 8.5.1 with CCX Premium seats [50] and IVR ports 100 and Preview Outbound Dialer as Enabled.I want to configure Outbound Dialer for Direct Preview Dialing Mode .I have gone through DOC which says we need to configure Trigger...

Any idea why the error "DBLib error:Db-library network communciations layer not loaded." is occurring in SQL 2005/HDS on ICM 7.5?  ICM processes do not connect to databases but ODBC connections test successfully.

Does anyone know if you can create a script to log agents out at a prescribed time (say, 10pm everynight) if they forget to log out?  The  current version of UCCE we are using is ver 8.0, and angents are logging in with CAD.  Thanks.

Hey. working with the JMS (Java Message Service) for live data reporting on UCCX 10.5. Does anybody know where to find documentation on this service (Can't fint the TeamName/Id on resources). Best regardsThomas Johannesen 

Hi All,I have PCCE 10.5 here. This system running for 8 months and work well. But since last month I got message mds out of service and become frequently. We disable TCP offloading and mds seems back to normal but one week later this problem occured ...

Can some explain please explain how the silent monitoring work through CSD. How it it captures the packet from QM or CM and ports need to be open on the PC in order to perform this action. It is not apan to pc port issue we already checked . Our fire...

hi everybody has anybody managed to implement the subject solution? can you tellme your know-how?

Is it possible to dial into an application via a phone and silent monitor an agent? Example, training class with a conference phone turned on and listening to an agent for an hour.Sent from Cisco Technical Support iPad App

Hi,Can i use CM Based Silent montoring with Cisco Supervisor Desktop. i read lot of documents and eveywhere it mentioned same thing that we need to configure Spanning on Switch ports. Can someone please help me on this.ThanksMitesh..

Hi,We recently upgraded UCCE from v8.0 to v9.0Before the upgrade, we were using CTIOS based silent monitoring. The supervisor would pick an agent and listen to him continuously over several calls in a single silent monitoring session.The session woul...

Hi,I have a customer that would like to be able to call in and monitor calls and be able to leave that call up indefinatly to continually monitor calls.  What they are saying is that right now they can leave it up for 2 hours and then the call drops....

Hi All,I have PCCE 10.5 here. In PCCE there is 1 CUCM PIM in PG A and 1 in side B. I want to change CUCM PIM in side B to another CUCM. What's impact if I change ip address of CUCM PIM and then re install JTAPI client? Do I need restarted some servic...

Hi, We are using ICM8.x and trying to get the data that will display in Cisco Supervisor Desktop as Agent Team Statistics summary display and display them as a report in CUIC tool. Can some give me an idea of how to achieve that in report Definition....