To transfer a call from UCCX to agent mobile phone.

[yuexp0929]

Hello All

     Our CUCM and UCCX version are v12.5.   The Agents of UCCX  answer and make a call by cisco Desk Phone  at phone. Now They are working at home.   The agents can login  to finesse portal with laptop. They have MRA Cisco Jabber on Mobile phone.  I also configure shared line, but Cisco jabber on iPhone can't be find during login to cisco Finesse. 

    Is it possible that Agent answer the call with their own mobile phone. Just answer the call from UCCX.  

         Thanks  in advance!

[Dmytro Benda]

Hi @yuexp0929 

Do you use same CSF phones for normal (desktop) Jabber registration and MRA or do you use different CSF phones? If you use different CSF phone, is your MRA CSF phone associated with RmCm application user in your CUCM? 

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