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Dear members,Could you please advise if the below features are feasible in UCCX 12.5:- Integrating CUIC Dashboard (without authentication) on the customer portal.- Notifying agents with a beep sound if certain time threshold is passed during the call...

ln33147 by Level 4
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Hello,Our CCX licenses will be expiring soon and we're currently in the process of renewing. Is there a grace period for the licenses? Thanks,Brad 

Hello,On May the 5th, the following certificate, installed on a UCCX server will expire. -NOTIFICATION:Certificate expiration Notification:                Certificate name: GeoTrust_Global_CA.der                Unit: tomcat-trust                Type:...

Hi,I'm trying to export audio recordings from audacity to use with CVP.  I hear silence when I call into them.I recorded as 8000khz, 16-bit PCM (also tried 32bit float), Mono.Export:  Save as type: Other uncompressedHeader: WAVEX (Microsoft) - I'd be...

I'm not new to CUIC (12.5 UCCE) but this has me stumped.  I have Call Type report that shows zero calls in the "Assigned From Queue", zero "Max Queued", but shows data within the "Longest Queued" column.   See attached sample report.  Also, why is th...