Re: Translation Route to VR(Log Analysis)

Alok Mohanty · ‎01-05-2011

Incase of Translation Route to ACD we receive the messages PRE_ROUTE_IND and TRANSLATION_ROUTE_RESP

Do we not receive any similar messages for Translation Route to VRU

I didnot find any of similar messages in VR logs or in router.

Router Logs

-----------------

17:00:07 ra-rtr Trace: TranRoute used: DN=XXXXXXXX, Label=XXXXXX, target=13204
17:00:07 ra-rtr Trace: Dialog (21996333 x 0 : 0 0) RouteComplete:
17:00:07 ra-rtr Trace: Route: dn=XXXXXXXX ani=XXXXXXXX ced=getXlateRoute label=50607
17:00:07 ra-rtr Trace: Trans: label=XXXXXXX var3=ST16:59:09ET16:59:09149734,541168
17:00:07 ra-rtr Trace: Route: CRSDateOfCall=149734 CRSCallKey=541297 Labels=1
17:00:07 ra-rtr Trace: ICCallPreRouteInd_V9: PhysicalControllerID=20 PeripheralTargetID=13204 RouteID=31967
17:00:07 ra-rtr Trace: DN=XXXXXXX ANI=XXXXXX CED=getXlateRoute, customerDBProvidedDigits=
17:00:07 ra-rtr Trace: CRSCallID_Date=149734 CRSCallID_ID=541297, RouterCallKeySequenceNumber=0 DelayQTime=0 DelayRouterTime=48 SkillGroupDelayQTime =0
17:00:07 ra-rtr Trace: PV1=DIAL XXXXXXXXXXXXXXX************************* PV2=******OBV***************2*****M********* PV3=ST16:59:09ET16:59:09149734,541168        PV4=*******************************30******* PV5=XXXXXXXXXXXXXX*************************
17:00:07 ra-rtr Trace: PV7=transferCaller                           PV7=TPLATNMC52A*JDFR001572**********NNYN015* PV8=***E*04CCRG**NN00N65002*NN0****Y**037D3* PV9=XXXXXX          ,23              Y   PV10=IXXXXXXX ************************1OV
17:00:07 ra-rtr Trace: Target Label=50607
17:00:07 ra-rtr Trace: Deleting Dialog (21996333 x 0 : 0 0).

OPC Logs

========

15:00:07 pg15A-opc Trace: PRE_ROUTE_IND (PENDING ACD REQ) - RouteID=31967 PeripheralTargetID=13204 PeriphActive=1
                    RtrCallKey=(149734-541297) RtrSeq#=0 DialedNum=XXXXXXX=getXlateRoute ANI=XXXXXXX
                    DelayQTime=0 DelayRouterTime=48
                    PV1=DIAL XXXXXXXXXXXXXX******************** PV2=******OBV***************2*****M********* PV3=ST16:59:09ET16:59:09149734,541168        PV4=*******************************30******* PV5=XXXXXXXXXXXXXX*************************
                    PV6=transferCaller                           PV7=TPLATNMC52A*JDFR001572**********NNYN015* PV8=***E*04CCRG**NN00N65002*NN0****Y**037D3* PV9=XXXXXXXXX          ,23              Y   PV10=XXXXXXXXXXXXXX ************************1OV
                    NICCallID={PCID=0 RCID=0 Remote=0,0 DlgID=0x0 RemDlgID=0x0 Grp=0 Data=0 RtrData=0 CCID=x00000000/x00000000}
                    NIC_CalledPartyNumber=XXXXXXXXXXXXXX InvokeID=23663204 CallTypeID=5585
15:00:07 pg15A-opc Trace:                      RoutingClientID=37 RouteSelect=50607
15:00:07 pg15A-opc Trace: Name                           Type        Index    Value
15:00:07 pg15A-opc Trace: user_ECC_SCALAR_4              Scalar               e3fef4e6-0a28-11e0-f7b2-000e0c834483Card not Confirmed            XXXXXXXXXXXXXX X_rep5                                                                            3                                       50SWSO
15:00:07 pg15A-opc Trace: user_ECC_SCALAR_3              Scalar
15:00:07 pg15A-opc Trace: user_ECC_SCALAR_2              Scalar               ******************************************************************************************************************************************************************************************************************

15:00:08 pg15A-opc Trace: TRANSLATION_ROUTE_RESP (ACD RESP) - RCID=37 CallID=10863 XrefID=10863 RouteID=31967 PeripheralTargetID=13204
   RouteSelect=50607 PeriphActive=1 ANI=XXXXXXXXXXXXXX DialedNumber=XXXXXXXXXXXXXX CED=getXlateRoute
   RouteData=(DevNum=22 DevType=71 DNIS=29271 RtrCallKey=(149734-541297)) InvokeID=23663204
   RouterCallKeySeq#=0 (in PreRouteInd) RouterCallKeySeq#=1 (in Call)
   PV1=DIAL XXXXXXXXXXXXXX******************** PV2=******OBV***************2*****M********* PV3=ST16:59:09ET16:59:09149734,541168        PV4=*******************************30******* PV5=XXXXXXXXXXXXXX*************************
   PV6=transferCaller                           PV7=TPLATNMC52A*JDFR001572**********NNYN015* PV8=***E*04CCRG**NN00N65002*NN0****Y**037D3* PV9=2026068090          ,23              Y   PV10=XXXXXXXXXXXXXX ************************1OV
15:00:08 pg15A-opc Trace: Name                           Type        Index    Value
15:00:08 pg15A-opc Trace: user_ECC_SCALAR_4              Scalar               e3fef4e6-0a28-11e0-f7b2-000e0c834483Card not Confirmed            XXXXXXXXXXXXXX X_rep5                                                                            3                                       50SWSO
15:00:08 pg15A-opc Trace: user_ECC_SCALAR_3              Scalar
15:00:08 pg15A-opc Trace: user_ECC_SCALAR_2              Scalar               ******************************************************************************************************************************************************************************************************************
15:00:08 pg15A-opc Trace: IC_RELEASE_TRANSLATION_ROUTE_IND:: PeripheralTargetID=13204 RelCode=0 RtrCallKey=(149734-541297) InvokeID=645
15:00:08 pg15A-opc Trace: CSTA_ROUTE_END (PID=38) -
    routingCrossRefID=10863 errorValue(0)=GENERIC_UNSPECIFIED

hiteshpa · ‎01-13-2011

Hi Alok,

You would be better served by opening a service request with TAC as this would require a detailed log analysis.

thanks,

Hitesh

Alok Mohanty · ‎01-13-2011

Thanks Hitesh

Forgot to post after further analysis.

Router sends translation route label to routing client. No pre-route indicator is sent to target PG.
09:36:09 ra-rtr Trace: TranRouteToVRU: 5002 0 5002
09:36:09 ra-rtr Trace: TranRoute used to VRU: DN=2000, Label=2008, correlationID=1
09:36:09 ra-rtr Trace: Correlation id for dialog (1 x 0 : 0 0) is (1).

Call arrives at VRU. Request Instruction message sent to Router.
09:36:09.718: VRU->PG: Service Control Message (= Message Type 47); Message Length 51 bytes
Request Instruction (= Subtype 6); DialogueID: (5) 00000005;
   SendSeqNo: (1)00000001
   Trunk Group ID: (1) 00000001
   Trunk Number: 0
   Service ID: (1) 00000001
   ANI: 2013
   UUI: 17015/1
   Called Number: 2008
   DNIS: 2008

Router matches DNIS and Trunk Group sent in Request Instruction message to an active Translation Route peripheral target.
09:36:09 ra-rtr Trace: Dialog (5) has a PeripheralTarget correlationID (P5003) mapped to correlationID 1.

Translation Route is complete. Run External Script sent to PG.
09:36:09 ra-rtr Trace: Dialog (1 5 1 : 0 0) sending VRUQueueService to VRU (serv=5002, rt=5003)
09:36:09 ra-rtr Trace: Dialog (1 5 1 : 0 0) handling request instr
09:36:09 ra-rtr Trace: Dialog (5 5 1 : 0 0) resuming (Request Instruction received.) status (0)
09:36:09 ra-rtr Trace: Queuing call 201 for SkillGroup CM_PIM.Cisco_Voice.Sales, pos=1
09:36:09 ra-rtr Trace: Dialog (5 5 1 : 0 0) sending VRUQueueEvent to VRU (1)
09:36:09 ra-rtr Trace: Runscript sent. Dialog (5 5 1 : 0 0) pending

PG sends Run External Script to VRU.
09:36:09.859: PG->VRU: Service Control Message (= Message Type 47); Message Length 54 bytes
Run Script Req (= Subtype 7); DialogueID: (5) 00000005;
   SendSeqNo: (1)00000001
   Invoke ID: (1) 00000001
   Script Name: BasicQ
   Script Configuration:
   ANI: 2013
   CED:
   Call Variable 1:
   Call Variable 2:
   Call Variable 3:
   Call Variable 4:
   Call Variable 5:
   Call Variable 6:
   Call Variable 7:
   Call Variable 8:
   Call Variable 9:
   Call Variable 10: