I should have prefaced this with "I am not an expert in this system" :)
The way I see this problem is that the DN and Hunt Pilot are conflicting and causing the 1910 trigger to go out of service. If I delete the DN, resync the CM data to UCCX, then restart the engine....the trigger goes back into service and everything is fine and working as expected. A few minutes or hours later the DN shows backup in the route plan report and the trigger shows as out service. When you dial 1910 you should always get the hunt pilot and when UCCX sends the call there in an app it should go to the hunt pilot. That is the way I understand everything.
Thanks again for your help! I am trying my best to learn this environment and understand all the pieces involved, but I don't have as deep an understanding as I should.