UCCE 7.5 Skill group expansion

[Lance Cutler]

I have an issue where

I want to queue to a skill group for say 5 mins and then expand it to another skill group or groups.  What is the best way to do this?

My thoughts:

1) add skill group to initial queue to node with a consider if statement

2) add an if statement after the initial queue to node?

Other options or opinions?

[david.macias]

1. Will not work assuming this if the first queue to SG node it sees.  So you just queue the call.

2. This will work assuming you have the check in the right place.  For example, to check after 30 seconds of music on hold.

david