Contact Center

Hello,We are using Enterprise IPCC 7.1.x, CVP 3.1.Our users are quickly tiring of the two 30 second repeating music clips we play to them while they are on hold in our queues.Can some of you share some of your ideas on how you do your music on hold w...

Mates,Have any of you built one of these? CVP 4.x, 7.x, 8.x - doesn't matter much.I've built plenty (!) of custom action elements, decision elements, SayItSmart and so on, but never one to talk SAP Jco.Just wondering if someone has any experience the...

Does anyone know the process for changing the uccx administrator password?  I see post asking how to recover from a lost password but not on changing it.  I need to change the administrator password for security reasons.  I know the current administr...

HiI want to know what are the way of UCCX integration with External Database(Mobile Operator, Banking, Insurance).I only know about DBwrite and DBGet. is there any way out(http, https,SOAP)? They dont want to give me direct access to there Databases....

Team - we heard UCCX 7.0.(2) may support windows 7 but I do not see a release date yet. Is there a way to support windows 7 in UCCX 7 SR5?I have one customer using the compatibility mode - I do not know if this is reliable and also TAC may not suppor...

Unified CCX Premium 5.0(2).Recently added a new Script with new prompts.  Working fine till I rebooted server.  The Prompts for the script Disappeared.So when a call goes into script you get canned voice "are you there, are you there?".  The Prompts ...

I have UCX running in a failover scenerio.  The primary server is fine.  The secondary server has the Enterprise Server Subsystem out of service.I looked through the MIVR log and saw the [LDAP: error code 49 - Invalid Credentials].  I retyped in the ...

Hi all,When agent in ready mode, any internal incoming calls which is unanswered  (from another agent or supervisor ) put them in not ready mode (we know its the normal Call centre  behavior -RNA) , as per our customer they need only the calls from c...

Hi All,We are having predictive mode outbound dialer configured in our setup.As per predictive mode CTI Toolkit and agnet ip-phone should go in reserve mode but in our case only CTI toolkit is going in reserve mode there is no activity on IP-Phone. O...

For sake of keeping this simple for now, how could a call be maked as handled in a default skill group. This is the skill group ICM automatically creates. When we used IP IVR, these calls always showed in the internal in column. For the most part the...