Contact Center

Hi,I have a customer who has a small Call Center for his customers. It is based on UCCX 7 and has 3 CSQ and two group of agents. They want for one of the CSQ, to have priority queing. For example, when a customer with DNIS 1111 dial in, goes to the q...

dear Networkers,I am working in a cisco ATP Cisco Advanced Techlogie Partner), we would like to purshase the Non-Production ICM pak.The Part number is "ICME-NPSENT-DART=" (200$)I would like to know how manu agent licenses will we get when purshasing ...

Hello,I am running UCCX w/HA 8.0.2.11003-10When adding a new CSQ I am receiving the error: An error has occurred saving CSQ configuration data. Any ideas what can be causing this?Grateful for your help,-Kelly

Team: as peragent document the agent can have an wrap up activity action - where is this assigned and unassigned? We keep hearing it shows up at times for agents sometimes not when they do send and complete.

Installing my first UCCX 8.X and have reviewed the Install/Admin docs, but can't seem to find a reference to where to access this from. A little help please?Thanks!

Hi,Currently i have an issue when side A is down, agent is unable to login and CVP doesn't answer the calls, it goes to error script.What i've noticed is that PGB is showing this status:PGB pgagent: (OOSvc a:Disc B:Reset)And Router is showing this st...

Does anyone know how to change the port that dbworker connectts to a specific external database on ?.  We have a requirement to connect to a specific MS SQL instance on a non standard port.  I have tried changing it in the router registry and also in...

Hi all,Is there a way to re-run the integration wizard? I've missed out some configuration and as a result some of the details were not not populated into CIM.a) Agent PG not shown in Listenerb) Peripheral and UCCE agent login name not populated in u...

We have UCCX 7.0 with agents running CAD and want to know if we record calls using the CSD without the agents knowing they are being recorded.

Hello,We are running IPCC express 7.0(1). In a script I need to get the time near the beginning of the script and again close to the end then update a SQL database. It is working fine other than the times are the same. I put a delay(10) and still sho...

Hi, i have a call centre and when internal clients call the call centre it will play prompts and forward calls to the agents but if all agents are busy it will play music on hold, but for external calls if all agents are busy it does play the music o...

A(avaya/pstn) calls B(cisco) then B transfer to C(cisco) then connect. A encounters dead air instead of ringback as C is not yet answeringthings get weird after trying the following test calls:A(cisco) calls B(cisco) then B transfer to C(cisco) = rin...

Team - in theICM Configuration manager (7.5.X) the media routing domain for Cisco_Voice does not seem to allow interruptibility - it is greyed out. Does this mean when an agent on a voice will be skipped? Is there a way to deliver email to an agent w...