Contact Center

Hi ,I am trying to take logs from CUPS server using RTMT but the connection seems to struck and log collect window is not coming. I have installed the RTMT from CUPS server plugin and it is same as CUCM plugin as during installtion got same version ...

Hi In UCCX SRND Network partitioning described  as store changes on the active Database server. Once the off-line Database server is back in service, you can activate the configuration data store component on that Database server during off-peak hour...

I have 25 scripts on my UCCX server. We upgraded from version 5.0 to version 8.0. On my 8.0 system, I have 10 scripts working, but 15 of them are giving me the "I'm sorry we are currently experiencing system problems" message after ringing two times....

Hi,We have installed new CVP server and added it in CVP OAMP server. Call Server is running fine but it is not updating its status on OAMP and showing still down. We have also verified it by putting calls from gateways to this specific CVP server. Pl...

Hello everyone ,  I need to know if can I have one CVP  and 2 vxml in redundancy without SIPProxy or CUPS.Thanks

In our environment we have ICM integration with Avaya ACD.When call reaches the Switch ACD does a adjunct to collect final VDN from ICM along with Acc No(BRI message)While building Route Select we see ICM sending Garbled digits15:37:22 pg40B-pim1 Tra...

Hi,I am using Cisco Contact center version 7 in High availability mode. Web page of the primary server is not opening, but web page of secondary server is working. If I restart the primary server the web page starts working but after sometime its sto...

Hello I need to know if exits configuration example of vmxl gateway for load balance without SIP Proxy this using DNS SVR.I do not have CUPS ThanksEl mensaje fue editado por: santiago_figueroa@mrd.net.mxEl mensaje fue editado por: santiago_figueroa@m...

Do we require VXML port licenses if only doing queuing and using built in micro apps in ICM in CVP v8?Sent from Cisco Technical Support iPhone App

I woulkd like to use the queue. But I dont not how implementing.1) How I tell to Queue the extensisns of the agents? probably Have I install some software in the computer of the Agent?2) How the UCCX know that the agen is free and send the call from ...

Hello;I tried to search for a document to give a compatibility matrix between the UCCE versions and the Windows OS versions, same thing between the CVP versions and the Windows OS versions (for example, in case of installing UCCE version 8 then to us...

Hi,We are using UCCX 5 and looking for a way to automatically log an agent out after X minutes of inactivity.   Does anyone know how I can do this?Thank you!-ryaBTW this is based on a previous posting asking the same question:https://supportforums.ci...