12-17-2018 08:52 AM - edited 03-14-2019 06:40 PM
Hi All,
I wondered if someone might be able to assist with a few questions i had on the Machine_x tables in the UCCE database and how/when these are populated?
12-17-2018 08:57 AM
12-17-2018 10:11 AM - edited 12-18-2018 08:20 AM
1. information in Machine tables ought to be populated after you set UCCE organization type and after you physically include VOS servers like Finesse/CUIC/Socialminer
2. notwithstanding for independent UCCE there ought to be records.
12-17-2018 01:20 PM
Thank you for your replies
I have checked and the deployment type is 13 "UCCE: Progger (Lab Only)"
12-18-2018 01:38 AM
12-18-2018 01:50 AM
1)The version is: 11.0.1
2) Yes
3) Yes all services/processes appear to be running
12-18-2018 02:08 AM
Are you querying Machine table on which server and against what database?
12-18-2018 02:17 AM
my lab environment has all roles on a single server (inc SQL) so I have checked the tables on all the available databases:
<instance>_awdb
<instance>_hds
<instance>_side
12-18-2018 02:24 AM
Machine Inventory tables are populated under below deployments
AGENT_2K_ROGGER_DEPLOYMENT
AGENT_4K_ROGGER_DEPLOYMENT
AGENT_8K_ROUTER_LOGGER_DEPLOYMENT
AGENT_12K_ROUTER_LOGGER_DEPLOYMENT
ICM_PROGGER
HCS_2000_DEPLOYMENT
HCS_4000_DEPLOYMENT
HCS_12000_DEPLOYMENT
The entries are written by components, during starup of Router ,PG services entries will be written to the tables.
In case of PCCE deployment, Unified Config writes the entries.
12-18-2018 06:14 AM
Please try to run exit_router from rttest tool and exit_opc from opctest. These commands clear Router and OPC memory and restart them, DO NOT RUN them in production hours.
rttest /cust pod1 /node RouterA
where ins - your instance
opctest /cust pod1 /node PG1A
where ins - your instance
If still no data in tables, i would advise to open a TAC case to investigate.
12-19-2018 02:37 AM
Thank you i will try this later today
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