Resolved! UCCX OS and SQL licenses
Hi there, can some one explain the OS and SQL licenses required for UCCX 11.5? 1 - am i need to purchase windows server 2016 licenses? or are they include in OVA 2 - am i need to purchase MS SQL licenses? thank you
Forum Posts
Does anyone know of a third party application/Gadget for UCCX Express to supply the Agent greeting function that is in UCCE? I have a customer that wants this badly.. Thanks Steve http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/jtapi_dev/8_5...
Hi All I need know how to get a report for count the number of times that the users press 1 or 2 in this script, in the UCCX ver 11.6. TIA Cristian
Resolved! CCX call recording
Hi Friends, Could you please clarify for me : 1) So if i order AQM seat license , does it mean that i have call recording and screen monitoring available? 2) is Unified Workforce Optimization Advanced Quality Management enough for all that staf...
Can anyone assist in deleting Digits in CVP? Essentially, i am running a Audio Digit Element which essentially collects a number of digits. The digit length is a variable which could be between 5 to 10 digit long. I would like to use a # or * to term...
need to monitor outbound calls in finess for user training. This is possible ? necesito monitorear llamadas salientes en finess para entrenamiento de usuarios. Esto es posible ?
I am seeing the following message on my ICM Progger and need to know how to proceed to troubleshoot the issue. lab-PG1A eagtpim - pim1 - [Cucm ACTIVE] [5 CONFIG WARNINGS] 22:41:2 Bad Device Type [CHECK LOG] I have check the pim1 log file but it just ...
Resolved! EIM transfer to Queue
Hi, In EIM please let me know if it is possible to prevent agents from transferring the emails back to queue. EIM version : 11.0 Regards,jackskid
Hi all, I have a requirement to move agents into After Call Work (ACW) at the end of each outbound campaign call regardless of the result of the call. Currently agents will only move into ACW if the outbound call result is successful / connected an...
Hi All Thanks in advance !!! Could someone please tell me some third party applications for Reporting, Monitoring, Administration, Database etc for UCCE ? e.g. CRM, SalesForce etc
Hello, One of our customers wants to configure ANI based VIP calls, however, the customer number lists have approximately 100 contacts. Is there any possible way to do this?
Hey Guys. Our supervisors have asked that I give them a view within a Finesse gadget that will show Average Wait Duration since midnight. What I've done is simply customized the stock Voice CSQ Summary Report that shows by default in Finesse. I've ad...
Hello All,Long time reader, first time posting.I am using UCCX version 8.5I have had a customer service agent ask me if I can automatically route calls from specific customers to him.Is there a way to route a call from a customer, to a specific agent...
Hi Guys CCX 11 fully integrated and working with CUCM 12 , user configuration shows up CUCM Users tools/user managment/agent capabilities view shows my 10 Agents , but in Team Configuration/resources Assigned to others team shows empty , no agents Ap...
As part of our migration plan from CAD to finesse we are trying to replicate a call end action. In CAD, when a call ends we pass the CALL_START_TIME and CALL_END_TIME as per the screen shot FIGURE A attached, the problem we have, there is no option ...
