UCCE environment with uccx as IP-IVR

[yadwindersingh]

Hello Masters,

Can we use uccx along with UCCE as IVR solution? If yes then what will be the call flow.

Please help me to understand the components required here.

Thanks.

[Chintan Gajjar]

you can use IP-IVR with UCCE, which is variant of UCCX.

UCCE will control the IP-IVR as in what script needs to be executed, but i remember the reference design concept which Cisco is coming up with UCCE release 11.5 and later, and with that using IP-IVR as IVR engine in UCCE is non reference design.