Contact Center

Hello Experts, I am being tasked to create a solution where a group of oncall engineers can call to an specific number in order to set themselves as active oncall engineers for the week for an specific pstn advertised tech support center. Another wo...

Everyone; Trying to run a query against the eGMasterDB from the past 12 months that would show the number of emails received by a specific email address. starting to look at the uncharted waters of EIM's egMasterDB schema guide and have no idea wher...

I understand the report below for the most part. What I would like to know but cannot find anything on it is the Cisco Unified CCX Maximum Agents: 400. What happens if you exceed the 400 max agents in the system? Does the system shutdown, not allow a...

Hi All! I'm hoping someone can help me with this. I got a request from our business unit to give some non-admin users the ability to call into the call center application to record, upload and enable a hot topic message. Our script has a boolean che...

Hi, I have some Time variables with names like openApllicationSupport, closedApllicationSupport openSecuritySupport closedSecuritySupport openNetworkSupport closedNetworkSupport .... They have predefined Time Values, e.g 10:00am, TZ[Europe/Paris] a...

Hi I have been requested to configure the call forwarding below, any one can adive what is the best way for doing that? the forwarding number needs to be change by the user himself. Office Hours: Monday to Friday – 9:00am to 5:30pm   Diversion 1: O...

One of our customer is running 9.0 CVP/UCCE infra.The customized CCB applications are running perfectly. Currently they are planning to upgrade to CVP 11.5. So if the existing CCB applications are compiled in Call Studio 11.5 and deployed will it wor...

Hi Team, CVP activity log size mismatch production and lab environment. In Production activity log each file size minimum 20 mb but CVP lab environment each log file size 6kb or 7 kb. Why its mismatch and how to configure activity log file size.

Dear All, I have configured the following steps but record greeting is not working . can I missed anything for this issue .  Call type  , DN  and Script mapping   PlayAgentGreeting_CT (call type) , PlayAgentGreeting ( DN cucm routing client) , Play...

I've got uccx on a ucs along side callmanager and cup. troubleshooting some call drops I sniff all the traffic out of the esx to find callman and cup and sending markings as you would expect but uccx is sending cs0 for 100% of its outbound traffic. ...

We're on UCCX 11.X, CUCM 11.X.  Cisco 8851 IP Phone (SIP). We are having issues with phone controls using the IP Phone Agent.  When a call is received, we need to click on the line in order to be able to transfer/conference/etc.  Has anyone found a ...

hi i have completed my 10th stranded i want grow in computer networking can u please help me out to choose my path  

Hi, I have been searching a resolution on this problem over the internet but still cannot find any. Can you please help us on this. This only happen recently and no changes happened to the UCCX, is it possible that it is caused by a network change ...