Hi Guys,
We have received an request to create live dashboard for multiple queues that are assigned to different countries. PQ are configured as separate entities so when added to dashboard, UCCE gives summaries to all of them.
Right now it looks like this:
| | Calls in queue | Oldest waiting |
| Queue1 | 1 | 00:22 |
| Queue2 | 3 | 00:45 |
| Queue3 | 4 | 00:02 |
| | 7 | 00:45 |
So UCCE gives us total for all the queues added to the dashboard even thought those PQ are from different countries.
What we are looking for is to have each country combined and display summary regarding calls in queue in total for one country.
| Country | Calls in queue | Oldest waiting |
| Country 1 | 1 | 00:22 |
| Country 2 | 3 | 00:45 |
| Country 3 | 4 | 00:04 |
We tried to create separate collections, but it didn't work out.
Is there any way to have PQ combined for each country but show them on the same dashboard?
Any suggestions will be more than welcomed.
