Hello, What are the benefits of using Dialed Number Pattern versus creating Local static routes for each call server under SIP. I understand Dialed Number Pattern gets applied globally but trying to understand when you would use one versus the other....
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Hi All I have a facing problem to used internet script editor pcce 12.5. anyone to know how to fix this??
Hello, We recently had a complaint about a user with supervisor role using Live Screen Monitoring in Calabrio 9.5 to see another supervisor's screen. Since the supervisors are also assigned as team resources within UCCX (10.6) this gives all supervis...
Résolu! UCCE VMware settings
Hi, Jsut wondering whether this document is still valid for UCCE/PCCE 11.6 with Windows 2012? https://www.cisco.com/c/en/us/support/docs/servers-unified-computing/ucs-manager/116092-vmware-deploy-cklst-ucce-00.html I do not see mention of doing...
Hoping someone has seen this one before: Call comes into the CCX (v9), hits the script and the caller gets routed into the correct queue. Correct MoH stream is played. When the call is routed to the agent and the call connects MoH continues to play o...
Hello, I need some help to understand this result on UCCX, after applying a Data Check on Triggers the result on Status is "X", I do not know if it is a normal behaviour or not. The environment is working and apparentily without issues.Find the attac...
Hi Guys, We have received an request to create live dashboard for multiple queues that are assigned to different countries. PQ are configured as separate entities so when added to dashboard, UCCE gives summaries to all of them. Right now it looks li...
Hi All, I have two Regions with each having there own contact centers UCCX Region AQueue A - Agents Not logged In overflow to Queue BUCCX Region BQueue B - Agents Not logged In overflow to Queue A At the moment call bounce between Region A to Region ...
we have an application the is processing calls for 7 queues.When calls come into a single CSQ, the position in queue reflects the correct position in queue for the caller and maintains the correct PIQ (Position In Queue).When 3 calls come into 3 diff...
hiwe have uccx11.6.2 and socialminer 11.6.2 for webchat, but we have a problem, sometimes the agent get red error with this subject: An error occurred while joining the chat room and he receives up to 13 concurrent chats while we have configured the...
I found out numbers on Finesse Voice CSQ Summary Report do not add up. For example, Agent Taking+Agent Ready+Agent Not Ready+Agent in After Call Work + Agent Reserved =/= Agent Logged In The total sum does not equal to the Agent Logged In number. Ple...
Hi, We are trying to get a list of all the prompts that have been uploaded to the cluster from CLI... I am aware of 'file uccx list prompt_file system/G711_ULAW/en_US detail' for system prompts but can't find anything similar for user prompts.Any hel...
Dears, We are running CUIC 12.5.1 with the latest ES09. The system is working without any issues for Internal data sources stock and custom reports( CUIC, Live data, AW-HDS) We integrated 3rd party reports for SQL DB ( old setup AW-HDS and Verint Dat...
Hi , Please can anyone help me to unerstand the outbound call flow using a script in UCCE
Hi All Currently all the team members when agents are in the call or end the call agents can select multiple wrap-up codes. Is it possible to limit the agents to select only wrap-up codes rather selecting multiple? Kind regardsPragash
