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UCCE Parent-Child question

haouaswajih
Level 3
Level 3

Dear Networkers,

I have a question concerning the capacity ICM Parent Child deployement :

For one UCCE Parent how many UCCE Child can we deploy ? What is the max capacity for one UCCE Parent to support UCCE Childs ?

Is there a tool that can be used or a document to refer to ?

Thanks a lot in advance.

Best Regards.

1 Reply 1

anchoudh
Level 9
Level 9

Hi,

Page  of  41 "Cisco Unified Contact Center Enterprise 8.x SRND" tates,

The Unified CCE Gateway PG can connect to a Unified CCE child that is using the Unified CCE System PG or to Unified CCX. If the Unified CCE child has multiple Unified CCE System PGs and peripherals, a separate Unified CCE Gateway PG peripheral must be installed and configured for each one in the Unified ICM parent system. When deployed on a separate server, a Unified CCE Gateway PG can manage multiple child Unified CCE peripherals or multiple child Unified CCX systems (up to five child systems).

Hope it helps,

Anand

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