UCCE - Precision Queue Consider If

[anthonyroesler]

Hello -

I'm looking to find out of there is a way in the consider if to have multiple expressions evaluated?

Here is what I was trying to accomplish:

(PQStep.ITSC.1.RouterAgentsLoggedIn > 2)&&(PQ.ITSC.CallsQNow > 1)

So agents available for that step greater than 2 and calls in Q greater than 1.

[bill.king1]

What happens when you try to save it, does it save? What version of CCE? Does it work if you use it in a Script Editor IF node for instance, but just not in a Consider IF PQ node?

[anthonyroesler]

Sorry, CCE version is 11.5.1

When I try to save in the PQ step i just get a red error at the top that says the Consider IF expression is invalid. I have not attempted to use it in just a script node, will do that and see what that does.

[jc12 · Accepted solution]

((PQStep.ITSC.1.RouterAgentsLoggedIn > 2)&&(PQ.ITSC.CallsInQ > 1))

Try changing to above..... I am on 10.5 but using the statement above worked when saving my precision queue using my attributes in place of yours.

[anthonyroesler]

Thank you very much! I had tried using [] just not ().

Appreciate the help.