UCCE report TCD table CallTypeID = -1

[bo liu]

hello everyone

i have a question,my customer ask me why the Termination_Call_Detail Table CallType ID = -1 ?

i dont know why ....

please help me ....

[Gergely Szabo]

Hi,

it means that a CallType is not applicable for that particular call leg. It has not determined yet, or it did not go through a routing script, so logically, no CallType has been set.

G.

[bo liu]

hi Gergely

thanks for you reply

in my test if  the call can't into the Skill Group (like disconnect in the promp\router  error code =448) the report only in to route call detial

if i can look up the call in Termination_Call_Detail Table ,the call has been in the skill gourp,

so in this case why call type = -1

e....my english....so .pool ...

[Gergely Szabo]

Hi,

this way: all calls that are visible from ICM (for instance, call initiated by an endpoint controlled by the PG user), then they appear in the Termination_Call_Detail table.

If the skill group information cannot be determined, the Default Skill Group (5000) is used.

Call legs, which did not/cannot trigger a script (like internal calls, or the initial call leg of an ACD call) have CallTypeID set to -1. Looks like a design choice, instead of putting NULL there.

G.