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Beginner

UCCX 10.5 Adbandoned Call Detail Report

Dear experts,

Is there any way to filter the captioned report by CSQ. As I remember the previous version can filter by CSQ but now it seems only have agent for fitler.

Thanks & regards,

Ben

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I'm also looking for information regarding CUIC...

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Hi

It's possible but the report would need customising. That involves some SQL work, CUIC templating (requiring a copy of CUIC Premium) and so on.

Regards

Aaron

 

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!