08-26-2014 09:53 AM - edited 03-14-2019 01:48 PM
Hi all,
We have recently upgraded to UCCX 10.5 and I'm playing around with finesse desktop.
Has anyone setup a widget for email yet? I cant find any documentation that would detail how to do this.
Similarly , in the CAD version - you had chat to other agents, as well integration with CUP server for non-agents presence - has anyone found a widget to get this added?
Thanks
Elena
08-28-2014 11:52 AM
Try to take a look at the 2Ring Finesse Gadgets. They have all what you are seeking regarding chat and presence
Regards
Ulrik
12-29-2014 02:28 AM
Hi,
regarding email channel, it came out with 10.6 UCCX version. It uses SocialMiner like webChat.
Rui
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