05-10-2016 04:29 AM - edited 03-14-2019 04:05 PM
Hi Everyone,
I'm working on the UCCX outbound, where uploading the csv file which contains accountnumber,firstname,lastname,phone1.
The outbound call will work but can not see the customer info like firstname, lastname and phone number on the Agent Finesse desktop
is there any configuration on the Finesse admin in call variable layout?
Could you please help me?
Best regards,
Vinod
Solved! Go to Solution.
05-10-2016 06:34 AM
Yes, you will need to go to Finesse Administration >> Call Variables Layout and then set the required variables such as BAAccountNumber, BAStatus, BACampaign, BAResponse, BACustomerNumber etc.
Screenshot attached for your reference:
Regards
Deepak
05-10-2016 06:34 AM
05-11-2016 03:41 AM
05-11-2016 03:50 AM
BABuddyName is what you need to use for displaying Customer Name.
even the BACustomernumber variable is not working
If this is not working then what are you able to see next to the Phone number:919723254848. Is that not the phone number??
Regards
Deepak
05-11-2016 04:07 AM
Thanks Deepak, it looks good now
05-11-2016 04:09 AM
Glad that it helped Vinod and thanks for marking the Correct Answer.
Regards
Deepak
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