UCCX 10 CUIC Custom Report (using external data source)

[jmujica]

Hi.

We have a customer where we are storing information in an external data source. We would like to built a report and import that report into their UCCX CUIC System in order for the customer to have the new report along side with the UCCX built-in reports. We need to add the external data source to CUIC but I'm not sure if the strip CUIC version of UCCX can allow that. Is that possible?

I know that with CUIC Premium we can add third party data sources into the CUIC. The Premium CUIC NFR allows that and we can create the report but for it to work in UCCX we need to add the external data source to CUIC.

What are my options? If any?

Thanks in advanced,

-Jose

[Arundeep Nagaraj]

Hi Jose,

With respect to external datasources, yes this can be configured with the co-resident CUIC in UCCX starting 9.0.

Regards,

Arundeep

[jmujica]

Thanks Arundeep.

I though that wasn't possible with the CUIC included in UCCX9+. That means I can add external data sources to CUIC and generate reports based on that data source?

-Jose

[Arundeep Nagaraj]

Hi Jose,

You can basically build custom reports on a standalone CUIC server and import them to the CUIC on UCCX.

But I am not sure if this datasource is continuously polling information from the DB and giving it to the report and if this is possible.

Please refer to the link below for creating the custom reports on CUIC in UCCX:

https://communities.cisco.com/docs/DOC-31936

Regards,

Arundeep