UCCX 11.0 "one button login" not working

[m.dellanno1]

Hello My customer has cucm 10.5.2 and a UCCX 11.0

I have configured one button login fo an ICD  but the service doesn't work 

I use the usually setting http://X.X.X.X:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jsp

Wen I try to connect to the service  by the phone we have the error "host not found"

If I  tray to open the link with a browser I have the error "ERR_CONNECTION_TIMED_OUT"

could you help me to solve the problem?

thanks

Michele

[Chris Deren · Accepted solution]

This is URL for CAD IP Phone agent which no longer exists in UCCX 11.X. You need to use Finesse IP Phone Agent, see this doc for instructions:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1101/admin/guide/CFIN_BK_C993E181_00_cisco-finesse-administration-guide-1101/CFIN_BK_C993E181_00_cisco-finesse-administration-guide-1101_chapter_010000.html