UCCX 11.6 Agent-based Predictive outbound problem

[AHMED Ali]

hello
i have UCCX11.6
we are trying to config an Agent-based Predictive outbound dialer, but when we upload the contacts
no thing is happen

we configured ivr-based Predictive outbound dialer, and it worked fine
but the agent based doesn't  work

all dial-peer has been configured correctly

[Ratheesh Kumar]

Hi there

Could you double check the configuration with the attached config guide. Mainly the dial-peer section.

https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/116084-trouble-ivr-dialer-00.pdf

For agent based, its the same config except in dial-peer you have to change the outbound voip dial-peer to agent's DN destination pattern/wild card.

Hope this Helps

Cheers
Rath!

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