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Matthew Miktus
Collaborator

UCCX 11.6 - Talking Reason Codes in report

Client is using a 3rdParty reporting solution (Teleopti) to pull reports. The dip is pulling Talking reason codes - but I can't find a list of these RC so we can update the definitions. If talking should be a reason code of 0, or something else, are RC's being carried along when they are not supposed to be? If so, is this preventable?

 

i'm definitely new to this - so any direction anyone can point is helpful.

 

Thanks

 

2 REPLIES 2
Mike_Brezicky
Cisco Employee

You can find the reason code and text description for each in Finesse Administration > Reasons

Not_ready, Wrap up, and SignOut are all visible under the Finesse Reasons tab... Not Talking.

hence the confusion

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