UCCX 11 finesse threshold alert

[Curtis Hu]

Hello,

I am wondering is there a way to create threshold alert in finesse, for example, if there's an agent in Not Ready mode for a period of time, or the longest queuing time hit a limit, then the system would generate some kind of alert to warn the supervisor or agent.

Thank you very much.

[Deepak Rawat]

There is nothing available for the requirement that you have available with Finesse Out of the Box unfortunately. However, there is a company called 2Ring that can help you with this

https://www.2ring.com/GADGETS

Also below is the White Paper link that provides details about the major differences between Finesse and Cisco Agent Desktop

http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/finesse/white-paper-c11-736448.html

Regards

Deepak

[jordanplarson]

If you are using Cisco Unified CCX Editor, I noticed there is an eMail Contact section.  Might be something to try out.