UCCX 12.5(1) issue with CUIC Agent Wrap Up Data Summary Report

[lisa_lennon]

The Agent Wrap Up summary report does not show all agents who are using the listed wrap up codes.  The Wrap up code detail report shows that the agents are using the codes, but the summary report is not showing all agents.  Has anyone else seen this?

[jrdiaz]

Hello lisa,

We encountered the same issue, may we know if you already resolved this and how? 

Thanks in advance.

Thank you so much!

[lisa_lennon]

We had to work with TAC to get the issue resolved.

Bug ID CSCvs90139