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As a supervisor in Webex Contact Center you can monitor agents. If the filter is set to ALL, you can monitor any agent in the system. Is there a way to secure the system so that supervisors can only monitor users in their teams/groups? Same with R...
We have a customer with UCCX version 12.5.1. Their supervisors have noticed that in Finesse the "Longest Call in Queue" stat in the Voice CSQ Summary Gadget gets stuck and doesn't update properly. When running the live data report itself with that...
Why do some MPP devices have a flashing cloud icon on the display and some icons are solid?
I have customer who has a phone that shows as inactive in Control Hub however, the phone is up and running and has a flashing cloud icon vs. a solid icon. No...
https://help.webex.com/en-us/article/gu2jeg/Webex-App%7C-Sign-in-to-a-hunt-group#id_137040
The link above shows that users with the Webex mobile app can log in and out of hunt groups in Webex Calling, but I do not see that option anywhere in the mo...
We ordered a number from Cisco for our customer's new business using Webex Calling. They are saying that many customers that they are calling are saying that the number shows up as "SPAM" or "Likely SPAM." Does anyone know if there is a way to fix ...
Just to clarify the issue, the Supervisor Desktop call monitoring works correctly. It is the webpage that allows a supervisor to schedule monitoring that has the issue. We are now working with TAC.
