Buy or Renew
Buy or Renew
lisa_lennon
Level 1
Level 1
Member since ‎03-31-2008
‎03-03-2025
Recent Badges

User Statistics

  • 43 Posts
  • 6 Solutions
  • 241 Helpful votes Given
  • 43 Helpful votes Received
Recent Badges
See all
40 Discussion Posts
First Discussion
40 Helpful Vote
5 Discussion Posts
5 Helpful Vote
30 Helpful Vote
30 Discussion Posts
25 Helpful Vote
20 Helpful Vote
20 Discussion Posts
Certifications
Webex Calling Administration Professional
Cisco Customer Success Manager (CSM) certification
Webex Calling Administration Professional

User Activity

Webex Contact Center Call Monitoring - Security Question

02-21-2025
As a supervisor in Webex Contact Center you can monitor agents.  If the filter is set to ALL, you can monitor any agent in the system.  Is there a way to secure the system so that supervisors can only monitor users in their teams/groups?  Same with R...

Finesse gadget for Voice CSQ Summary incorrect "Longest Call in Queue"

10-25-2022
We have a customer with UCCX version 12.5.1.  Their  supervisors have noticed that in Finesse the "Longest Call in Queue" stat in the Voice CSQ Summary Gadget gets stuck and doesn't update properly.  When running the live data report itself with that...

MPP device on Webex has a blinking cloud icon vs. solid

07-14-2022
Why do some MPP devices have a flashing cloud icon on the display and some icons are solid? I have customer who has a phone that shows as inactive in Control Hub however, the phone is up and running and has a flashing cloud icon vs. a solid icon.  No...

Webex Calling - Hunt group log in - log out

05-19-2022
https://help.webex.com/en-us/article/gu2jeg/Webex-App%7C-Sign-in-to-a-hunt-group#id_137040   The link above shows that users with the Webex mobile app can log in and out of hunt groups in Webex Calling, but I do not see that option anywhere in the mo...

Webex Calling Telephone Number showing up as SPAM or Likely SPAM

04-22-2022
We ordered a number from Cisco for our customer's new business using Webex Calling.  They are saying that many customers that they are calling are saying that the number shows up as "SPAM" or "Likely SPAM."  Does anyone know if there is a way to fix ...
View more
Community Statistics
Member Since ‎03-31-2008 10:11 AM
Date Last Visited ‎03-03-2025 08:03 AM
Posts 43
Total Helpful Votes Received 43