UCCX 12.5 Call redirect issue with extension startng with # or *

[raghav0122]

UCCX 12.5 Call redirect issue

I am trying to do a UCCX call redirect to voicemail after hours.

We have a route point configured on the CUCM to go to Unity with dn : #XXXX.

When the call hits the call redirect. I get a 5 digit tone and ring and then " I am sorry we experiencing system problems)

During normal hours, call redirect works(XXXX) with no issues.

I checked the logs on CUCM, I don't see #XXXX coming into the CUCM.

I am missing anything??

Any help is much appreciated. Thanks in advance

4 23:30:23.152 CST %MIVR-SS_TEL-7-UNK: [MIVR_ENG_TASKS-31-27-TASK:0x684ee1912_test/test_Lab_test.aef] com.cisco.wf.subsystems.jtapi.TAPIPortGroup.Port.InCallObserverImpl CallID:310 MediaId:8576/4 Task:28000000274, Extn: #1234 is invalid, timed out waiting for DROPPED event
4993028: Mar 24 23:30:23.152 CST %MIVR-SS_TEL-7-UNK: [MIVR_ENG_TASKS-31-27-TASK:0x684ee1912_test/test_Lab_test.aef] com.cisco.wf.subsystems.jtapi.CallImpl Call.transferFailed(#1234, CONTACT_NOT_OFFERED) JTAPICallContact[id=310,implId=8576/4,state=STATE_ANSWERED_IDX,inbound=true,App name=test_Lab_Test,task=28000000274,session=8000000262,seq num=0,cn=5555,dn=5555,cgn=4444,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=5555,route=RP[num=5555],OrigProtocolCallRef=000000000000218004651D4B00000000,DestProtocolCallRef=null,TP=1021250008]
4993029: Mar 24 23:30:23.153 CST %MIVR-SS_TEL-7-UNK: [MIVR_ENG_TASKS-31-27-TASK:0x684ee1912_test/test_Lab_test.aef] com.cisco.wf.subsystems.jtapi.CallImpl Call.transferring(null) JTAPICallContact[id=310,implId=8576/4,state=STATE_ANSWERED_IDX,inbound=true,App name=test_Lab_Test,task=28000000274,session=8000000262,seq num=0,cn=5555,dn=5555,cgn=4444,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=5555,route=RP[num=5555],OrigProtocolCallRef=000000000000218004651D4B00000000,DestProtocolCallRef=null,TP=1021250008]

[Elliot Dierksen]

I recall in earlier versions that CCX could not transfer to a destination that wasn't completely numeric. That seems kind of ridiculous, but sounds like it is still the case. Build a translation pattern that doesn't overlap with the rest of your dial plan and have that translate it to the appropriate "*" destination.

[Sean Lynch]

I agree with Elliot.  I do not think there is a way to use a CUCM route pattern with characters or wildcards in the redirect step.  If you are trying to send a call to a defined directory number for an end user or call handler in voicemail/Cisco Unity Connection (CUC) you can accomplish this easily by sending your redirect to the Voicemail Pilot directory number of CUC and adjusting it to the target directory number by changing the Called Address setting of the palette item:

...use variables so you can adjust for target directory numbers.  In my example, the variable sVoiceMailRedirectDN is the assigned the Voicemail Pilot directory number prior to the Call Redirect Step, and the Called Address is reset to the intended recipients mailbox Directory Number via the string sEndUserExtensionDN.

Hope this helps.

-Sean