Hi, you might want to use the Get Call Contact Step to identify the called number, and if it matches (If step) your VIP number, you can use the Set Priority step to adjust call priority
Set Call Priority for specific incoming number or trigger | Contact Center | Cisco Support Community
As suggested by Gergely, you would need to use the Get Call Contact Info along with Set Priority step to achieve this. Below is the link wherein you can find Scripting Guides for all the UCCX versions, take time and go through them if you just have started with Scripting and stuff:
http://www.cisco.com/c/en/us/support/customer-collaboration/unified-cont...
Hi, you might want to use the Get Call Contact Step to identify the called number, and if it matches (If step) your VIP number, you can use the Set Priority step to adjust call priority
Set Call Priority for specific incoming number or trigger | Contact Center | Cisco Support Community
As suggested by Gergely, you would need to use the Get Call Contact Info along with Set Priority step to achieve this. Below is the link wherein you can find Scripting Guides for all the UCCX versions, take time and go through them if you just have started with Scripting and stuff:
http://www.cisco.com/c/en/us/support/customer-collaboration/unified-cont...