UCCX 7.0(1) Resource configuration

[karthikvish2000]

I have an issue with our UCCX 7.0(1):

In RmCm -> Resource configuration

Just for one particular resource - the resource group changes from "Service Desk" to "Not selected" overnight and team changes from "Service Desk" to "Default". The next morning the agent is not able to login and we have to manually change both Resource group and team to "Service Desk" for the agent to be able to login. There are no issues once we manully reassign the resource to the correct resource group and team but overnight the resource group and team again changes from to "Not selected" and "Default". I wonder what happens overnight that might cause this?

Note: I have attached a screenshot. And this only happens for 1 resource not anybody else.

Please help.

[Brett Saling]

There is a bug (CSCsx49385) that resembles that behavior somewhat; has the agent's username been edited recently in UCM or AD?

Sent from Cisco Technical Support iPhone App

[karthikvish2000]

Hi Brett,

Thanks for the response. This is actually a new user and the issue has been happening since the user was assigned an IPCC extension in the CUCM.